Key Account Manager
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Job Description
Key Account Manager expanding Tandem Diabetes Care’s PSAD partnerships across France. Driving commercial growth and patient access to innovative diabetes technology.
Responsibilities:
- Build trusted, long-term partnerships with key PSAD organisations across France
- Develop and execute strategic account plans supporting sustainable growth and customer success
- Serve as primary strategic contact for assigned accounts
- Identify opportunities to strengthen partnerships and drive business development
- Drive commercial performance and revenue growth across the portfolio
- Lead commercial negotiations and manage contractual agreements
- Use market intelligence, customer insights, and business data to identify growth opportunities
- Monitor account performance through KPIs, forecasting, business reviews, and performance analysis
- Prepare and present business reviews and recommendations to stakeholders
- Support patient care pathways through collaboration with PSAD organisations and healthcare professionals
- Coordinate educational initiatives and training programmes for healthcare teams and PSAD nursing staff
- Build relationships with stakeholders across partner organisations
- Collaborate with CDSS, Marketing, Finance, Commercial Excellence, Supply Chain, Customer Service, and other internal teams
- Facilitate governance meetings, strategic planning discussions, and operational reviews
- Contribute to continuous improvement initiatives
- Maintain a patient-first mindset while ensuring compliance with company policies, ethical standards, and regulatory requirements
- Report to the Country Manager, France
Requirements:
- Bachelor's degree or equivalent professional experience
- Master's degree or equivalent qualification (preferred)
- Proven experience in Key Account Management, strategic partnerships, or commercial leadership within medical devices, pharmaceuticals, healthcare services, or a related healthcare environment
- Fluent French and professional-level English
- Experience negotiating and managing complex commercial agreements
- Strong understanding of the French healthcare environment and PSAD landscape
- Experience working with healthcare stakeholders and navigating complex healthcare systems
- Diabetes market experience (highly desirable)
- Strong commercial acumen, including account planning, forecasting, and performance management
- Strong analytical and problem-solving skills
- Excellent communication, presentation, and influencing skills
- Willingness and ability to travel extensively throughout France and regularly visit customer sites, partner organisations, and internal meetings
- Compliance with company policies, ethical standards, and regulatory requirements
Benefits:
- Significant ownership and autonomy across a national territory
- Opportunity to influence strategic partnerships that directly impact patients and healthcare providers
- Working alongside talented, collaborative, and mission-driven colleagues
- Exposure to a dynamic and growing international business
- Stimulating environment where innovation, customer focus, and continuous improvement are central
- Meaningful work contributing to improved health outcomes for people living with diabetes
- Workplace supporting well-being, achievements, growth, fun, and camaraderie
- Equal opportunity and inclusive workplace
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