Key Account Manager – Meta Ads Infrastructure
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Job Description
Key Account Manager coordinating Meta ad assets, replacements, and client support for Heavy Value LLC. Remote role serving US-based partner agencies.
Responsibilities:
- Support clients and partner agencies via Slack
- Receive client requests and coordinate the assembly of BMs, ad accounts, and social profiles with the technical team
- Deliver Meta ad assets promptly to clients
- Provide templated guidelines for safely launching and managing accounts
- Respond to account bans by verifying issues, assigning account replacement tasks, and delivering backup accounts
- Record basic operational actions in Google Spreadsheets
- Act as the link between the technical team and US-based partner agencies
Requirements:
- 6+ months of experience in Account Manager, Delivery Manager, Client Success, or Support roles within the digital/advertising space
- Basic understanding of Facebook Business Manager and Meta's infrastructure
- Knowledge of FB Ad Policy is a major plus
- Written English at a B1 (Pre-Intermediate/Intermediate) level or higher
- High attention to detail, including the ability to spot and resolve issues
- Structured approach, proactivity, and emotional maturity
- Ability to independently search for answers in provided guidelines before escalating questions to the team
Benefits:
- Full-time position
- Remote work
- No calls required; text-based communication via Slack
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