Lead Content Designer
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Job Description
Lead Content Designer at Teladoc Health driving content strategy and conversation design in healthcare settings. Collaborate with cross-functional teams to enhance user experiences and manage AI interactions.
Responsibilities:
- Lead and execute content strategy, aligning product, clinical, and business goals with user-centered content decisions
- Design conversation flows, intents, and response frameworks for AI-powered chatbot and virtual assistant experiences
- Collaborate with AI, clinical, legal, and engineering stakeholders to develop prompt frameworks, content guidelines, and quality criteria for LLM-generated responses
Requirements:
- 8–10 years of experience in content design, UX writing, or a closely related discipline
- Experience in digital health or wellness preferred
- Demonstrated experience in conversation design, including writing dialogue flows, intents, utterances, and system responses for chatbots or virtual assistants
- Experience leading content strategy for complex digital product experiences
- Familiarity with conversational AI platforms and tooling
- Bachelor’s degree in English, Communications, Journalism, or a related field, or equivalent practical experience
Benefits:
- Performance bonus
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
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