Content Designer
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Job Description
Content Designer shaping UX writing, terminology, and information architecture for Cisco’s security, observability, and platform software. Creating scalable UI patterns and onboarding guidance across product teams.
Responsibilities:
- Design clear, consistent UI text across product flows, including labels, error messages, empty states, onboarding, and tooltips
- Lead information architecture and navigation design for complex product areas using research and user mental models
- Define and maintain cross-product terminology
- Partner with product management and product marketing to resolve naming conflicts and drive durable decisions
- Develop content-led guidelines and patterns for error messaging, capitalization, and in-product help
- Create and maintain in-product guidance experiences such as walkthroughs and tours
- Collaborate on design system standards to ensure content patterns are compliant and reusable
- Partner with design and research on usability studies and card sorting
- Support product designers with frameworks and AI-assisted tools to maintain quality at scale
Requirements:
- Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years of related experience
- Related experience includes content design and UX writing practice
- Prior experience in content design, UX writing, or a closely related field within complex software products
- Experience driving cross-functional alignment on terminology and naming decisions with product, marketing, and engineering stakeholders
- Ability to navigate ambiguity and articulate the strategic value of content design
- Ability to write clearly and concisely with a consistent voice across diverse UI surfaces
- Experience with information architecture, taxonomy, and navigation
- Experience working with Figma and design systems preferred
- Experience with Magnetic or similar enterprise design systems is a plus
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
- Performance-based incentive pay for sales-plan employees
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