Manager, Account Executives
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Job Description
Manager, Account Executives overseeing remote AE team at Knock to drive lead and loan applications. Focused on mentorships and performance metrics in a high-paced environment.
Responsibilities:
- Lead, mentor, and inspire a team of Account Executives—including newly trained AEs—to achieve company goals for leads and applications
- Provide clear direction, coaching, and accountability through weekly 1:1s, pipeline reviews, and both positive and developmental performance feedback
- Serve as the primary point of support and escalation for Account Executives, stepping in directly across channels as needed
- Foster confidence, engagement, and accountability so AEs feel equipped to support customers, partners, and internal stakeholders
- Define, implement, and continuously improve AE training processes, best practices, and standardized ramping programs
- Ensure adherence to Knock policies, procedures, and team expectations
- Monitor and manage key performance metrics daily, weekly, and monthly to ensure SLAs, conversion targets, and goals are consistently met through all channels
- Conduct weekly pipeline and forecast reviews with every AE
- Leverage deep knowledge of Knock products to support AEs in growing B2B2C partnerships and converting prospects to leads and leads to applications
- Act as the primary liaison between the AE team and other Sales, Operations, and cross-functional partners to drive organizational alignment
Requirements:
- Minimum of 5 years of relevant customer service, sales, or customer success experience
- Minimum of 2 years in a lead or manager role
- Real estate or mortgage industry experience is strongly preferred
- Strong written and verbal communication skills, with the ability to communicate effectively both internally and externally with clients and agents
- Highly organized with the ability to manage multiple priorities and projects simultaneously
- Leadership: A team player and natural leader who is passionate about developing, mentoring, and coaching others
- Adaptability and sound judgment, with the ability to balance business needs and individual team needs
- Resourcefulness, decisiveness, and accountability, with a strong sense of ownership over the customer experience
- Outstanding work ethic with a proven ability to perform under pressure, meet deadlines, and successfully manage multiple priorities at once
- Commitment to maintaining clear, consistent communication with your team and leadership
- A belief in creating diverse, equitable, and inclusive practices that align with Knock’s values of impact, learning, putting people first, openness, and courage
- Proven success working 100% remote with a distributed, national team
- Education: High school diploma or equivalent experience
Benefits:
- Health insurance
- 401K (noncontributory by Knock)
- Remote work options
- Flexible Paid Time Off for full time employees
- Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
- Paid parental leave for all full time employees
- Professional development budget of $1,000 annually
- Life, AD&D and Disability insurance for full time employees
- Monthly allowance for health & wellness of $75
- Up to $400 monthly for co-working space for eligible employees
- $100 monthly allowance for home internet, mobile phone or other communication devices
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