Manager of Collections – SBA, USDA
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Job Description
Manager of Collections leading the Government Guaranteed Collections team at iBusiness Funding. Overseeing collections operations and driving performance to ensure timely repayments for delinquent accounts.
Responsibilities:
- Define departmental objectives and key performance indicators (KPIs), and drive team performance to consistently meet or exceed established targets
- Advise on and maintain collections strategy and execution in alignment with company goals and applicable program requirements
- Establish, oversee, and continuously improve collections guidelines, systems, procedures, and policies
- Ensure timely and effective collection of delinquent accounts in support of overall portfolio performance
- Maintain close oversight of all accounts in collections, ensuring issues are identified and addressed promptly
- Oversee daily collections activity to identify trends, potential risks, inefficiencies, and opportunities for improvement
- Coordinate and prioritize staff activities to ensure a smooth, efficient operation and minimize overlooked or stalled accounts
- Develop and implement strategies to increase successful resolutions of delinquent accounts
- Recruit, hire, train, and develop collections staff to ensure appropriate coverage, performance, and scalability of the department
- Align departmental goals with broader company objectives and lead the team to consistently achieve those goals
- Build, analyze, and present collections reporting and performance metrics to department leadership and executive management as needed
Requirements:
- 7+ years of progressive experience in collections, with at least 3–5 years in a people management role
- Strong SBA and/or USDA experience
- Demonstrated experience leading collections teams and driving performance against KPIs
- Proficiency in Microsoft Office and related business applications
- Working knowledge of the Florida FDCPA and FDCPA
Benefits:
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
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