Manager, REMS Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager, REMS Advisor responsible for enhancing healthcare professional engagement and optimizing REMS program understanding. Delivering training and insights in a dynamic and collaborative environment.
Responsibilities:
- Deliver comprehensive REMS program education to healthcare professionals through tutorials, on-demand training, and one-on-one consultations to ensure clear understanding of program requirements and portal navigation.
- Proactively reach out to healthcare professionals to address compliance issues, provide solutions, and share best practices for workflow optimization.
- Collaborate with cross-functional teams (patient advocacy, sales, training, marketing) to address healthcare professional inquiries regarding specific patient cases and enhance understanding of REMS requirements.
- Support REMS Advisors in other territories as needed to balance workload and ensure consistent service delivery across the team.
- Generate, analyze, and report on healthcare professional certification trends and overdue tasks to identify educational gaps and proactively support program compliance.
- Collect and synthesize healthcare professional and patient feedback on REMS processes, materials, and technologies; translate insights into actionable recommendations for leadership.
- Rapidly identify, track, and address stakeholder trends, pain points, and complaints; propose practical solutions to improve experiences and outcomes.
- Conduct regular review meetings with leadership to report on customer experiences, program activities, performance metrics, and improvement opportunities.
- Partner with REMS Advisor leadership, REMS Strategy, and REMS IT teams to recommend technology enhancements that reduce administrative burden and streamline stakeholder workflows.
- Participate in User Acceptance Testing (UAT) for REMS systems to ensure functionality supports both internal operations and external stakeholder needs.
- Provide feedback on REMS system improvements and analytics tracking to inform ongoing technology development and operational enhancements.
- Demonstrate understanding of and strict adherence to HIPAA regulations and company policies when handling Protected Health Information (PHI), ensuring patient confidentiality and data privacy at all times.
- Document all customer interactions accurately using internal databases and team reporting tools.
- Maintain current knowledge of FDA REMS regulations, industry trends, departmental SOPs, work practices, and technologies.
- Serve as a subject matter expert representing the department at industry meetings, FDA inspections, BMS audits, and investigations across all REMS programs.
- Mentor and support new team members during onboarding and ongoing professional development.
- Assist with drafting and reviewing departmental communications and general correspondence.
- Generate and maintain activity reports, outcomes data, and trend analyses; provide scheduled and ad-hoc reports to leadership as needed.
- Perform other responsibilities as assigned to support departmental and organizational objectives.
Requirements:
- At least 5+ years’ pharmaceutical experience with 2+ years’ of focus on delivering training with specific experience in FDA REMS regulations.
- BS/BA/Associates’ degree is preferred, or equivalent combination of education, training, and experience.
- Exceptional written, verbal, and interpersonal communication skills, with a proven ability to build strong relationships and trust with customers and stakeholders.
- Demonstrated expertise in relationship-building, networking, and fostering collaborative partnerships.
- Skilled in engaging, creative communication and presentations; comfortable as an effective and enthusiastic speaker.
- Proficient with web-conferencing tools.
- Strong analytical, troubleshooting, and problem-solving abilities, with adept use of Excel and PowerPoint to inform business decisions and deliver insights.
- Highly collaborative team player; able to work effectively with both internal and external stakeholders.
- Committed to confidentiality, integrity, and maintaining the highest ethical standards in all interactions.
- Motivated by a strong work ethic, a positive attitude, and a friendly, approachable demeanor.
- Flexible and adaptable; capable of balancing multiple projects and priorities in a dynamic environment.
- Willingness to travel up to 40% as needed.
Benefits:
- Health Coverage: Medical, pharmacy, dental, and vision care.
- Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
- Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
- Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
Similar Jobs
Government Lending Annual Servicing Manager
Government Lending Annual Servicing Manager responsible for managing financial servicing tasks for Government Loan Portfolio. Engaging with clients for financial updates and collaborating with internal teams.
Manager – Client Coding Integration
Manager of Client Coding Integration at Ensemble providing strategic direction for coding operations. Overseeing client coding processes and collaborating with leadership for enhanced service delivery.
Licensed Vocational Nurse, In-Patient Case Manager
LVN Case Manager coordinating care for patients in hospital or Skilled Nursing Facilities. Also collaborating with interdisciplinary teams to ensure high-quality patient management in acute care settings.
Senior Manager, Store and Veterinary Hospital Development Projects
Sr. Manager ensuring proper organization on new, remodel, and vet hospital store openings. Collaborating with departments to oversee project metrics and improvement processes.
Field Access Manager – Northeast
Field Access Manager responsible for patient access education and reimbursement support for Averitas products. Collaborating with key stakeholders and ensuring compliance across patient services.
Virtual Field Access Manager – vFAM
Virtual Field Access Manager educating provider offices on access resources for patients remotely. Collaborating with stakeholders to facilitate access and addressing challenges for QUTENZA and Averitas products.
Consultative Coding Manager
Consultative Coding Manager at CenterWell extracting clinical information and assigning medical codes from various records. Collaborating with other managers and ensuring proper coding practices.
Direct Bill Manager
Direct Bill Manager at The Hilb Group managing revenue and expense accuracy through statement reviews. Collaborating with team and clients to ensure timely postings and compliance with financial reporting.
Customer Analytics Manager
Manager of Customer Analytics leading data-driven insights for Tulip's retail SaaS product. Working collaboratively across teams to drive analytics and customer success in retail environments.
Senior Development Manager
Senior Development Manager leading Vot-ER's fundraising operations through donor engagement and project management. Collaborating with the Development team to build a strong network for civic engagement.
Health and Safety Manager
Health & Safety Manager responsible for ensuring safe operations at multiple event venues in Glasgow. Managing daily safety tasks and collaborating with project teams throughout event duration.
Project Delivery Manager – MBAN Interns
Intermediate Project Delivery Manager for SimpliCity, a Canadian GovTech startup managing technical projects and onboarding municipal partners. Focused on improving municipal digital services and application implementation.
DMEAL Manager – DDP
DMEAL Manager overseeing DDP framework and supporting program activities. Involvement in donor reporting and community engagement.
Capacity Building Manager – DDP
Capacity Building Manager supporting DDP initiatives across Africa and Latin America. Responsible for developing support models and networking with local organizations.
Grants Manager – DDP
Grants Manager managing regranting processes and supporting Grants officers for DDP programs. Ensuring compliance with grants procedures and providing guidance to the Grants team.
Export Area Manager - Wines
Responsible for developing export strategies for the wine sector in Europe and North America. Requires strong experience in international markets and wine sales.
Personal VIP Manager, Italian Language
VIP Personal Manager managing VIP customer engagements and support in iGaming for European market. Collaborating with users to enhance their experience and resolve issues with effective communication.
Program Development Manager
Program Development Manager leading JOC program start-ups and re-bids. Overseeing cross-functional coordination to support strategic decisions for program performance.
Senior Property Manager – Short-Term Rentals
Senior Remote Property Manager leading a diverse portfolio of short-term rentals across Europe. Maximizing occupancy, optimizing operations, and delighting guests from a remote office.
Lead Property Manager – Short-Term Rentals
Senior Remote Property Manager managing high-demand short-term rental properties across Europe. Driving operational excellence and revenue growth through hands-on management of property operations.