Manager, Revenue Operations
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Job Description
Manager, Revenue Operations leading invoicing and collections at Elite Technology's cloud-native SaaS platform. Driving automation and optimization for revenue growth and data integrity.
Responsibilities:
- Oversee end-to-end invoicing in NetSuite (subscriptions, usage, fixed-fee, milestone, T&M, and credit/rebill scenarios).
- Lead, mentor, and develop the Billing/Invoicing and Collections teams (hiring, training, performance management, workload planning).
- Establish team KPIs, SLAs, and a culture of continuous improvement, accountability, and customer service.
- Ensure accuracy of order data flow from Salesforce to NetSuite, minimizing manual adjustments.
- Own monthly billing cycles, cutoffs, and quality controls; manage billing calendars and exception handling.
- Partner with Revenue Accounting to support ASC 606 compliance, billing schedules, revenue schedules, and audit requests.
- Manage collections strategy, outreach cadences, and dispute resolution; reduce DSO and aging A/R.
- Oversee cash application, unapplied cash resolution, and credit memos.
- Build dashboards and aging reports; escalate chronic delinquencies and collaborate with Sales/CS on retention impacts.
- Implement internal controls to support close accuracy and external audit readiness.
- Perform other duties as assigned to support departmental and company objectives.
Requirements:
- Bachelor's Degree in Accounting, Finance, Business Management, or equivalent experience.
- 6–8 years of experience in Revenue Operations/Accounting, Order-to-Cash, or Billing, with 2+ years leading teams.
- Hands-on NetSuite experience (billing/invoicing, Advanced Revenue Management, customers/items, saved searches).
- Hands-on Salesforce experience (CPQ familiarity preferred; reporting/dashboards).
- Strong knowledge of order management, invoicing models (subscription/usage/fixed/milestone), revenue accounting (ASC 606), credit & collections, and cash application.
- Analytical and process design skills; comfort with data cleansing, reconciliations, and exception management.
- Expert Excel capability for reconciling order data, analyzing A/R aging, monitoring billing accuracy, and performing exception analysis to support automation and process improvements.
- Ability to travel up <10% as business needs require.
- Sedentary: primarily desk/computer work.
- Must be legally authorized to work in the United States; Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package ($110,000 - $123,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
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