Manager, Sales Engineering
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Job Description
Manager, Sales Engineering leading global Sales Engineering function at Nymi. Guiding a high-performing technical team to support bookings growth and strengthen technical partnerships.
Responsibilities:
- Providing pre-sales support to prospects, customers & partners, including customer requirements analysis, solution architecture and proposal development, partner go-to-market support and training, and awareness of Nymi-specific and associated components required for a solution
- Developing & maintaining Nymi’s Technical Partner Program; working closely with Nymi’s Director, Channels & Alliances, and Product Team to coordinate partner strategy
- Foreseeing obstacles in sales situations or deployment and responding quickly and troubleshooting any issues that arise
- Deciding priorities & strategies for Nymi’s sales engineering function, and ensuring customers’ technical needs are met
- Helping to move customers from initial interest in Nymi, through POVs, Pilots and on to full-scale production
- Optimizing Selling Process: Identifying, building, managing, and improving Nymi’s demo capability
- Identifying and building an information repository for customer security assessments, Information Technology assessments, Data Privacy assessments and other typical customer requests
- Providing sales and technical enablement training to the team, including usecase scenarios, demonstration scripts, evaluation and demo environments, and sales presentation materials
- Helping to create, maintain, and improve Nymi’s Technical Questionnaire to capture technical environments in order to streamline the creation of Statements of Work by the professional services team
- Collaborating with the customer success team in facilitating seamless onboarding of customers to projects to achieve ultimate sales objectives for each account
- Working with partners to facilitate wider market presence
- Acting as the voice of customers and prospects for input into product intake funnel
- Presenting and reviewing planned product roadmap and releases to address customer and market needs
- Providing input for continual improvement of operations and the Nymi solution
Requirements:
- 3+ years of experience as a Sales Engineer or Technical Consultant
- Strong background in Identity and Access Management
- Hands-on experience with Windows Domains, Networks, Active Directory/Azure AD, and authentication technologies
- Understanding of FIDO2, MFA standards, and enterprise security frameworks
- Knowledge of network security principles
- Experience with wearables, NFC, BLE, or MSSQL is a plus
- Ability to lead, coach, and influence in both customer-facing and technical environments.
Benefits:
- Flexible work models (remote, hybrid/in-office out of Toronto)
- Competitive benefits
- Room to grow your career at your own pace in a scaling environment
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