Medical Receptionist, Bilingual
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Job Description
Remote Medical Receptionist providing patient support through inbound calls and data entry. Coordinating patient appointments and communicating effectively with clients and healthcare providers.
Responsibilities:
- You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
- You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
- Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
- Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
- Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
- Contact health plans and verifies patient insurance information
Requirements:
- High School Diploma or General Education Degree (GED) required
- Healthcare experience and experience with scheduling appointments and EMR and EHR (Electronic Medical/Health Records) databases (medical assistant, medical front office)
- Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
- Experience with Microsoft Outlook (email) and Word
- Excellent oral and written communication skills
- Excellent demonstration of caring, empathy, and compassion
- Bilingual in English and Spanish
- Able to provide 2 monitors at least 22 inch with HDMI and Display ports
Benefits:
- health, dental, and vision insurance
- 401(k) plan with company match
- paid time off (PTO) and holidays
- flexible spending accounts (FSAs)
- employee wellness programs
- career development opportunities
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