Bilingual Telephonic Care Coach
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Job Description
Bilingual Telephonic Care Coach at Humana assessing member needs and guiding them towards resources for optimal wellness. Responsibilities include monitoring patient care and resolving barriers to effective care.
Responsibilities:
- assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state
- guides members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
- employs a variety of strategies, approaches and techniques to manage a member's health issues
- identifies and resolves barriers that hinder effective care
- ensures patients are progressing towards desired outcomes by continuously monitoring patient care
- makes decisions regarding own work approach/priorities, and follows direction
- manages and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation
Requirements:
- Bachelor's degree in health and human services field
- 2 or more years of related experience
- Must be bilingual in Spanish and English
- Resume must be submitted in English
- Oral and written fluency in Spanish and English – ability to pass a language test will be required
- Ability to use a variety of electronic information applications/software programs
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Prior experience with Medicare & Medicaid recipients (preferred)
- Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems (preferred)
- Experience with health promotion, coaching and wellness (preferred)
- Knowledge of community health and social service agencies and additional community resources (preferred)
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
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