Bilingual Care Manager, Telephonic Nurse
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Job Description
Care Manager, Telephonic Nurse evaluating health needs in a telephonic environment. Guiding members toward optimal wellness and facilitating care resource interactions.
Responsibilities:
- assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
- identify and resolve barriers that hinder effective care
- ensure patients are progressing towards desired outcomes by monitoring patient care through use of assessment, data, conversations with member, and active care planning
- understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- work with an assigned member population over the phone performing health assessments, care planning, and education on chronic conditions and any gaps in their health care plans
Requirements:
- Bachelor's degree
- 3+ years of clinical acute care experience as a Licensed Registered Nurse
- Licensed Registered Nurse (RN) in the (appropriate state) with no disciplinary action with the ability to obtain Licensure in Illinois
- Must be bilingual in Spanish and English. Resume must be submitted in English.
- Oral and written fluency in Spanish and English – ability to pass a language test will be required
- Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
Benefits:
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
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