Medical Support Specialist, Spanish/English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Medical Support Specialist supporting U.S. healthcare clients through remote clinical coordination and patient communication. Requires conversational Spanish for regular interaction with patients and families.
Responsibilities:
- Review and organize patient information remotely to support care coordination and provider follow-ups.
- Assist with patient assessments by gathering relevant details through chart review, intake information, and care coordination tasks.
- Update patient records, care plans, and documentation in coordination with healthcare providers.
- Review and manage medication lists and support medication refill coordination by routing requests to providers or pharmacies.
- Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
- Communicate with Spanish-speaking patients and families to support care coordination, appointment reminders, education, and follow-ups (non-clinical).
- Report patient concerns or changes to the appropriate healthcare team and document accordingly.
- Utilize telehealth platforms and secure communication tools for virtual interactions.
- Ensure HIPAA compliance and maintain patient confidentiality at all times.
- Organize and manage healthcare documentation, schedules, and records.
Requirements:
- **Skills**
- Conversational Spanish proficiency (spoken) required; ability to understand and respond in common patient-care scenarios.
- High attention to detail when handling healthcare documentation and patient records.
- Clear verbal and written communication skills with patients, families, and healthcare teams.
- Proficiency with telehealth platforms and virtual communication tools.
- Strong organizational and time-management skills.
- Working knowledge of HIPAA and patient confidentiality requirements.
- **Experience**
- Experience in a remote, virtual, or healthcare support role preferred.
- Experience using Electronic Health Record (EHR) systems (e.g., Epic, Cerner, or similar).
- Experience supporting medication coordination processes and patient follow-ups is a plus.
- Familiarity with scheduling tools and secure messaging platforms is an advantage.
Benefits:
- **Work From Home**
- **Paid Training**
- **Competitive Pay Rates**
- **Paid Time Off**
- **Holiday Pay**
- **Strong Support System**
- **Long-Term/Permanent Work Opportunity**
Similar Jobs
Customer Service Representative
Customer Service Representative supporting customer inquiries primarily through a ticketing system. Ideal for organized and proactive individuals comfortable with independent problem-solving.
Senior Customer Experience Specialist
Customer Experience Senior Specialist delivering responsive support across account, product, and technical inquiries. Collaborating with Engineering and Product teams for customer insights and onboarding.
Billing and AR Support Specialist – Part-Time, Contract
Billing & AR Support Specialist assisting with daily billing and accounts receivable activities for a logistics company. Ensuring accurate documentation, timely billing, and seamless cash flow in a fast-paced environment.
Technical Application Support Specialist II
Technical Application Support Specialist managing technical support requests and ensuring application stability. Collaborating with internal teams to troubleshoot issues and manage backend configurations.
Customer Support Specialist
Customer Support Specialist managing customer inquiries for Wayvia, ensuring timely resolutions and exceptional service in a remote capacity. Addressing technical queries and guiding customers on product functionality.
Customer Care Specialist I – Contractors
Customer Care Specialist providing assistance to members and providers with routine inquiries about health services for TrueCare. Focused on claims processing and member benefit education.
Field Training and Product Support Specialist
Field Training and Product Support Specialist conducting training for automotive film installation. Delivering technical support and training in the Central Time Zone with extensive travel required.
Director, Customer Experience
Leading strategy and performance of the Digital Adoption team at ClickUp for enhanced customer experience. Drive customer satisfaction and operational excellence through an AI-first approach.
Customer Service Representative
Remote Customer Service Representative for Sentara Health handling patient inquiries and issues. Must reside in Harrisonburg or Charlottesville area and work from 8:00 AM to 4:30 PM.
Member Support Specialist
Guide Hinge Health members through their care journey as a Support Specialist. Provide expert assistance via email, phone, and chat in a remote setting.
Customer Experience Specialist
Customer Experience Specialist at Grupo OLX improving user journeys and analyzing client data. Defending customer interests and collaborating with product and operations teams for effective decision-making.
Customer Service Specialist
Customer Service Specialist providing customer support via SalesForce for Ontellus clients. Engaging in clear communication and ensuring a seamless experience while upholding company values.
Customer Support Specialist
Customer Support Specialist providing assistance to digital companies in resolving queries and onboarding. Engaging in continuous improvement and proactive communication within a global team environment.
Customer Experience Enablement Lead
Customer Experience Enablement Lead developing training for Dandy's Customer Support teams. Engaging with technology to support dental practices worldwide.
Sales Support Specialist
Sales Support Specialist providing support for partners in closing SEO and Website sales. Conducting client audits, proposals, and enhancing customer engagement efforts.
Customer Service Representative
Customer Service Representative supporting healthcare operations remotely in Kenya. Requires customer service experience and fluent English communication skills.
Customer Support Manager – Team Leader
Customer Support Team Lead managing escalations and team performance across luxury fashion marketplaces. Leading support operations and improving workflows for exceptional customer service.
Customer Support Agent – Full-Time, B2B
Customer Support Agent handling inquiries for Italist and HEWI, luxury fashion marketplaces. Providing efficient solutions and maintaining customer satisfaction in a remote environment.
Senior Customer Service Representative
Senior Customer Service Representative at BMO provides professional support to internal and external stakeholders. Responsible for analyzing account issues and delivering timely solutions.
Executive Support Specialist
Executive Support Specialist coordinating communication and priorities for the CEO and CCO at Hadley Designs. Managing projects, schedules, and supporting overall operational efficiency.