Money Movement Operations Analyst
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Job Description
Money Movement Operations Analyst supporting ACH, wires, checks, and payment operations at Peak Credit Union. Researching transactions, maintaining controls, and escalating high-risk exceptions remotely.
Responsibilities:
- Provide first-level support for Money Movement inquiries through calls, chats, emails, service requests, and other approved channels
- Review incoming requests for completeness, urgency, risk, member impact, routing, and escalation
- Research routine transaction questions and exceptions using internal systems, documented procedures, and established controls
- Support ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up
- Support check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation
- Assist with wire-related inquiries by gathering information, reviewing documentation, monitoring request status, and escalating concerns
- Support Fedline Advantage, branch cash, foreign currency, and related operational activities
- Assist with general ledger research and reconciliation support
- Identify and escalate unusual, suspicious, incomplete, high-risk, or time-sensitive activity
- Maintain accurate ticket notes, audit trails, documentation, and service request updates
- Communicate with members, branches, contact center teams, internal departments, and business partners
- Support daily queue management, backlog reduction, cross-training, and process improvement opportunities
- Perform other duties as assigned
Requirements:
- High school education
- Minimum of one (1) year of experience in money movement
- Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred
- Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions
- Foundational understanding of transaction research, payment operations, deposit operations, service requests, case management, or similar operational workflows
- Basic understanding of fraud awareness, internal controls, confidentiality expectations, and regulatory requirements related to financial transactions
- Ability to follow documented procedures, apply established controls, and recognize when escalation is needed
- Strong attention to detail and accurate routine processing, research, documentation, and ticket updates
- Ability to organize work, manage service queues, prioritize time-sensitive requests, and meet deadlines
- Clear written and verbal communication skills
- Basic analytical and problem-solving skills
- Working knowledge of ACH rules, OFAC requirements, Regulation E, Regulation CC, Bank Secrecy Act, anti-money laundering requirements, and Federal Reserve processing requirements
- Ability to learn and use core processing, payment processing, ticketing, case management, and Microsoft Office tools
- Ability to work collaboratively, adapt to changing priorities, and build operational knowledge through cross-training
- Availability from 7:00 a.m. to 5:30 p.m. Monday through Friday
- Availability for rotating Saturdays from 9:15 a.m. to 1:45 p.m.
Benefits:
- Medical, dental, vision, and life insurance coverage
- Medical, Dental, and Vision insurance paid 100% by the company for employee-only coverage
- Health Care FSA (HCFSA)
- Health Savings Account (HSA) with employer contributions
- Dependent Care FSA (DCFSA)
- Life and AD&D insurance
- 401(k) plan
- 8 hours of vacation and 8 hours of sick leave accrued monthly
- 11 paid holidays
- 1 floating holiday
- 16 hours of self-care time
- 16 hours of volunteer time
- Full-Time Regular benefits eligibility
- No travel required
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