Norwegian Speaking Customer Expert – Car Sharing
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Job Description
Norwegian-speaking customer expert supporting a global car-sharing platform from Greece. Handling bookings, account inquiries, technical issues, and travel logistics while maintaining excellent customer experiences.
Responsibilities:
- Deliver high-quality assistance to Norwegian-speaking travelers using car-sharing services
- Manage inquiries regarding vehicle bookings, rental policies, and account management
- Resolve technical issues and travel-related queries
- Collaborate with internal departments to maintain service standards for travel clients
- Maintain accurate customer interaction records in the CRM database
- Contribute feedback to improve travel service procedures
- Navigate complex travel logistics to provide seamless mobility options
Requirements:
- Native or fluent Norwegian, spoken and written, mandatory
- Proficiency in English for communication within an international team
- Valid EU passport, mandatory, to facilitate relocation to Greece
- Passion for the travel and mobility industry
- Strong problem-solving skills
- Ability to adapt to a fast-paced environment
- Previous customer support or travel-sector experience highly valued
Benefits:
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance coverage
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- 2 Extra Salaries Per Year (13th and 14th salary)
- Ongoing career development within a professional environment at Mercier Consultancy Group
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