Personal Care Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Personal Care Specialist supporting Canadian patients with medication access, reimbursement, copay management, and pharmacy coordination. Providing personalized guidance through calls and healthcare partner collaboration.
Responsibilities:
- Serve as the primary contact for patients throughout their medication journey
- Guide patients through reimbursement, copay management, and pharmacy coordination
- Gather information and educate patients about program services, injection training, pharmacy options, and coverage support
- Coordinate prescription coverage and renewals with pharmacies, insurance companies, and other partners
- Resolve obstacles to ensure timely medication access
- Collaborate with Field Case Managers and the broader care network
- Adapt services for clinic and pharmacy models and connect with preferred pharmacy teams and biologic coordinators
- Anticipate challenges, solve problems, and provide tailored patient guidance
- Manage adverse event reporting
- Perform additional program support and ad hoc duties as assigned
Requirements:
- Bilingualism (English/French) is an asset and a requirement for the province of Quebec
- Experience in a customer service setting
- Post-secondary education certificate, diploma, or degree preferred
- Experience in reimbursement, call center, pharmaceutical industry, health insurance, or clinical support is an asset
- Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations preferred
- Exceptional customer service skills and phone etiquette
- Strong analytical and organizational skills
- Excellent time management and sense of urgency
- Ability to collaborate effectively and work autonomously in a remote home office environment
- Strong written and verbal communication skills in English and French for Quebec/New Brunswick
- Ability to manage multiple priorities and adapt to change and ambiguity
- Proficiency with Microsoft Office and confidence using technology
- Commitment to continuous improvement and adherence to program standards
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Home office environment
Similar Jobs
Norwegian Speaking Customer Expert – Car Sharing
Norwegian-speaking customer expert supporting a global car-sharing platform from Greece. Handling bookings, account inquiries, technical issues, and travel logistics while maintaining excellent customer experiences.
Entrepreneur Immobilier
Entrepreneur indépendant développant une activité de conciergerie immobilière ALB à Fouesnant. Prospectant des propriétaires, gérant des logements et construisant une équipe locale.
Real Estate Entrepreneur
Entrepreneur indépendant développant une activité de conciergerie immobilière ALB à Sedan. Prospectant des propriétaires, gérant des logements et construisant une équipe locale.
Cardiovascular Disease Specialist
Cardiovascular sales specialist advancing Merck’s prescription medicines across Northern Arizona. Managing healthcare relationships, compliant product discussions, and territory sales planning.
Full Time Home Office
Asesor(a) remoto gestionando retenciones y atención para clientes de Claro Perú. Ofreciendo promociones y alternativas comerciales desde GEA Perú.
Head Housekeeper – Rotational
Lead housekeeping and janitorial services for NMS industrial remote camps on Alaska’s North Slope. Direct staff, maintain safety and cleanliness standards, and operate on a 2 x 2 rotation.
Real Estate Lead, Data Center Site Acquisition
Real estate lead acquiring and controlling U.S. land for OpenAI’s next-generation data center portfolio. Driving site strategy, negotiations, diligence, and executive acquisition recommendations for AI infrastructure.
Italian Speaking Customer Expert, Electronics
Italian-speaking customer experts supporting customers of a global consumer electronics brand remotely in Greece. Troubleshooting products, handling warranty inquiries, and delivering expert assistance in Italian.
Customer Expert, Italian Speaking
Italian-speaking customer expert supporting telecommunications clients remotely in Greece. Providing technical troubleshooting, account support, and service resolution for a leading technology partner.
Italian Speaking Customer Expert – Premium Coffee Machines
Customer Expert advising Italian-speaking customers on premium coffee machines for Mercier Consultancy Group. Providing technical troubleshooting, product guidance, and bespoke service for a global premium Food & Beverage brand.
Italian Speaking Customer Expert
Italian-speaking customer expert supporting car-sharing bookings, accounts, navigation, and travel-app issues. Mercier Consultancy Group connects multilingual talent with international organizations across Europe.
Part Time CTE Coordinator
Part-time CTE Coordinator supporting personalized online education at Idaho Technical Career Academy. Coordinating career planning, assessments, partnerships, and student transitions to education and employment.
Provider Relations Specialist I
Provider relations specialist connecting North Carolina healthcare providers with Trillium Health Resources, a behavioral-health managed care organization. Handling claims inquiries, grievances, onboarding, provider communication, and data updates remotely.
Work From Home – On Your Terms
Self-employed remote adviser helping UK households save on broadband, energy, mobile, and insurance. Building an independent business through flexible commission-only work.
Ambulatory Coder III, Cardio
Ambulatory coder validating CPT, ICD-10, and HCPCS codes for Prisma Health. Supporting specialty billing compliance, provider clarification, pre-billing edits, and coder training.
Home-Based Specialist
Home-based caseworker supporting children and families across Anderson and Madison County. Connecting families to resources, building life skills, and improving stability through individualized services.
Supplier Development Program Lead – Remote
Supplier Development Program Lead improving supplier KPIs, readiness, and manufacturing performance for RTX Collins Aerospace. Coordinating sourcing, engineering, quality, and operations across aerospace programs.
Market Access Specialist
Market access specialist evaluating US pharmaceutical payer, rebate, formulary, and pricing strategies for 24-MAG. Developing expert rubrics and critiques for commercial medicines and drug-development programmes.
Senior Claims and Litigation Specialist
Senior claims specialist managing complex medical malpractice claims and litigation for Ascension, a nonprofit Catholic health system. Directing counsel, negotiating settlements, and improving patient safety through risk mitigation.
Radiology Care Coordination Specialist
Radiology care coordinator supporting patient access and appointment scheduling at Trinity Health. Providing direct support to patients and families.