Onboarding Trainee – Junior Account
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Job Description
Trainee de Onboarding ajudando novos clientes a começarem sua jornada com organização e eficiência. Trabalhando em um ambiente colaborativo com oportunidade de crescimento.
Responsibilities:
- Conduct onboarding for new clients, ensuring each step is completed successfully
- Organize information, verify access, and configure tools with full attention to detail
- Document processes, keep records up to date, and facilitate communication between teams
- Participate in alignment meetings with clients and internal teams
- Test implementations and ensure everything works flawlessly before delivery
- Support continuous improvements in the implementation process and the initial client relationship
Requirements:
- Be analytical, detail-oriented and methodical
- Have an execution-oriented profile: organized and committed to deadlines
- Enjoy working with spreadsheets, tools, and clear processes
- Communicate well and interact with people in an empathetic and collaborative manner
- Be eager to learn and grow in customer service and customer success
- Will stand out if you have:
- Familiarity with Google Sheets/Excel, CRMs (such as HubSpot or Pipedrive), Google Analytics or Tag Manager
- Previous experience in customer service, support, or system implementation
- Curiosity about digital marketing and technology
Benefits:
- Comprehensive training and mentorship from experienced professionals
- Collaborative environment with room for learning and fast growth
- A relaxed, organized culture focused on doing things well
- Opportunity to progress into Account, Customer Success or Project Management roles
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