Operations Manager
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Job Description
Operations Manager overseeing data-driven strategy and process improvement for Centene, a national healthcare solutions provider. Improving operational metrics, quality, costs, and member satisfaction across remote U.S. teams.
Responsibilities:
- Oversee operations and business strategy using cross-functional departments to meet strategic objectives
- Develop and manage methodologies for tracking, identifying, and solving issues
- Interpret and present program results and insights
- Develop data-driven analysis approaches for clients
- Analyze data from varied sources to evolve metrics measuring effectiveness and return on investment of current and new product activity
- Collaborate with staff to identify internal and external customers and their expectations
- Initiate process changes to increase quality, decrease costs, and improve staff, provider, and member satisfaction
- Facilitate and support operations staff in planning, achieving, and tracking key strategic initiatives
- Serve as an internal resource and advisor on improvement activities
- Explore new work-process approaches using quality-improvement techniques to eliminate waste and rework
- Travel up to 25%
Requirements:
- Bachelor’s degree in Business Administration, related field, or equivalent experience
- 4+ years of experience in operational business processes or data analysis
- Experience preferably in the managed care or insurance industry
- Practical experience implementing continuous improvement via Six Sigma or Total Quality Management (TQM) is desirable
- Experience working within a matrix environment is preferred
- Ability to travel up to 25%
Benefits:
- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
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