Customs Operations Specialist
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Job Description
Customs Operations Specialist supporting Xometry’s digital manufacturing marketplace and EU export operations. Managing customs documentation, brokers, HS classification, non-standard shipments, and compliance process automation.
Responsibilities:
- Prepare complete document packages and provide required information to customs brokers for export declarations
- Review commercial data, including declared value, country of origin, Incoterms, and product descriptions
- Verify export documentation and customs entries for accuracy and compliance with EU customs regulations
- Prepare responses and supporting documentation for customs authority inquiries
- Manage communication with customs brokers, transport companies, and customs authorities
- Investigate and resolve discrepancies related to export declarations and supporting documents
- Coordinate internal stakeholders during customs reviews and audits
- Handle urgent and non-standard customs cases accurately and on time
- Assess product eligibility under preferential trade agreements
- Manage Supplier’s Declarations and prepare information required for EUR.1 certificates
- Support T2 procedures and mandatory invoice declarations for San Marino
- Manage customs procedures for warranty replacements, claim returns, repair shipments, and re-imports after repair
- Coordinate duty-free re-import procedures and other special customs arrangements
- Develop case-specific solutions under applicable EU and local customs requirements, including the BAP system where relevant
- Determine and verify HS codes for technical and manufacturing products
- Coordinate special export procedures for period-end deliveries and resolve documentation issues during month-end closing
- Align with warehouse, logistics, finance, and internal teams for timely shipment processing
- Provide export guidance and perform pre-shipment documentation checks
- Improve customs and export workflows and collaborate on ERP improvements and process automation
- Support scalable and reliable customs compliance processes
Requirements:
- 3–5+ years of professional experience as a Customs Specialist, Customs Brokerage Manager, Export Compliance Specialist, or comparable customs operations professional
- Strong practical knowledge of EU export customs procedures, rules of origin, and preferential trade agreements
- Hands-on experience with EUR.1 certificates, Supplier’s Declarations, T2 procedures, and export documentation
- Experience determining and verifying HS codes, preferably for technical or manufacturing products
- Experience communicating directly with customs authorities and managing third-party customs brokers
- Experience handling non-standard shipments, including returns, warranty replacements, repairs, and re-import procedures
- Experience with ERP systems and customs software or system integrations
- Strong attention to detail when reviewing complex commercial and customs documentation
- Ability to independently manage complex cases and solve problems
- Strong communication and cross-functional collaboration skills
- Ability to work effectively under tight deadlines, particularly during month-end closing
- Process-oriented mindset and interest in continuous improvement and automation
- English proficiency at B2/C1 level for daily operations and cross-functional collaboration
- Current residence and authorization to work within the European Union
- Additional European language skills would be an advantage
- Remote within the European Union
Benefits:
- The opportunity to work fully remotely
- A corporate laptop and the necessary tools and systems for effective remote work
- Collaboration with colleagues from different countries and functions in an English-speaking global team
- The autonomy to manage complex customs cases and directly influence the reliability of Xometry’s European export operations
- Opportunities to deepen your expertise in EU customs compliance, international logistics, ERP systems, and process automation
- Close cooperation with logistics, warehouse, finance, technical, operations, and IT teams across the organization
- The ability to shape customs workflows, contribute to ERP improvements, and implement scalable automation solutions
- A collaborative environment that values initiative, practical ideas, fast decision-making, and individual contribution
- Access to knowledge-sharing activities, professional development resources, and corporate language courses
- A clear onboarding process covering the company’s customs procedures, internal systems, tools, and cross-functional workflows
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