Operations Program Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Program Manager driving operational excellence across go-to-market and delivery organizations. Leading initiatives in Sales, Customer Success, Professional Services, and Data/Analytics.
Responsibilities:
- Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
- Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics
- Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact
- Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths
- Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes
- Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements
- Standardize workflows, documentation, and operating cadences while balancing flexibility for growth
- Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops
- Drive adoption of new processes, tools, and ways of working through thoughtful change management
- Partner with functional leaders to develop communication, training, and enablement plans
- Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement
Requirements:
- 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
- Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
- Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
- Proven ability to move from problem definition to solution design to execution and measurement
- Excellent stakeholder management, communication, and facilitation skills
- Highly analytical mindset with the ability to synthesize complex information into clear recommendations.
- Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
- Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
- Familiarity with SaaS metrics and operating models
- Background in change management or organizational transformation
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
SAP Program Manager – SAP BW/4HANA, S/4HANA
SAP Program Manager leading SAP BW/4HANA and S/4HANA transformation programs. Managing sprint planning, requirements gathering, and project execution.
Program Manager, Internal and Patient Communications
Program Manager for Internal and Patient Communications at City of Hope managing communication strategies. Collaborating with clinical and administrative teams to enhance patient care experience and engagement.
Senior Program Analyst
Senior Program Analyst supporting the VA Office of Research and Development. This role involves program coordination and operational analysis for field-based research initiatives.
Program Analyst – Skillbridge Internship
Program Analyst supporting project management within NSTXL's Skillbridge Internship Program. Responsible for data analysis, meeting coordination, and reporting on project milestones and risks.
Junior Automotive Program Manager
Program Manager for complex automotive programs ensuring execution from concept to launch. Overseeing quality, cost, and strategic objectives within the Driveline/Transmission systems family.
Social Impact Program Manager, Enterprise Accounts
Social Impact Program Manager coordinating large-scale volunteer experiences for enterprise clients through effective account management and event logistics.
Health Equity Program Management Advisor
Program Management Advisor leading the Enterprise Health Equity and Language Accessibility Program at Cigna. Blend strategy, execution, and collaboration to improve patient outcomes and reduce health disparities.
Senior Program Manager
Program Manager overseeing complex cross-platform projects at Network Solutions. Responsible for strategic planning, execution, and stakeholder communication within diverse teams.
Senior Enterprise Program Manager
Enterprise Program Manager for Esri managing global enterprise customer strategy and execution. Collaborating with cross-functional teams to drive measurable business outcomes in multiple sectors.
Palliative Care Education – Student Affairs and Recruitment Program Manager
Lead daily operations and administration for Palliative Care Education Programs at CU Anschutz. Responsibilities include admissions, student advising, and managing marketing strategies.
Senior Program Management Analyst – RN
Senior Analyst managing clinical and operational programs utilizing nursing expertise in collaboration with external partners. Focused on program effectiveness and continuous improvement aligned with organizational objectives.
Palliative Care Education – Student Affairs and Recruitment Program Manager
Program Manager overseeing Palliative Care Education Programs at CU Anschutz. Leading operations, student affairs, and recruitment in an online environment.
Program Manager
Program Manager responsible for managing strategic programs and coordinating between teams at Bluehost. Ensuring project delivery through structured communication and proactive tracking.
Director, Program Management – Strategic Initiatives
Director of Program Management overseeing strategic initiatives at Bluehost, ensuring execution across cross-functional teams and managing a team of program managers.
Program Manager – Integrated Service Strategy
Program Manager for Digible managing cross-functional initiatives in digital marketing strategy execution. Collaborating across teams to enhance integrated services and channel coordination.
Medicare Stars & Quality Program Analyst
Analyst supporting Capital Medicare Advantage Star Ratings Program analytics. Focused on improving or maintaining Medicare stars ratings through data-driven strategies and reporting.
Senior Program Management Advisor – Payment Integrity
Program Management Senior Advisor responsible for project execution and governance at Cigna. Ensuring alignment with scope, budget, and quality for successful project delivery in healthcare.
Program Manager – AI Agency
Program Manager leading AI-driven marketing projects in the healthcare industry. Responsible for project execution, team coordination, and budget management in a fast-paced environment.
Senior Lead Customer Project / Program Manager, Manheim Digital
Sr Lead Customer Project/Program Manager at Cox Automotive focusing on strategic and tactical guidance for clients. Transforming vehicle portfolio management in a remote role.
Governance, Risk & Control Program Manager – AI
Governance, Risk & Control Program Manager for AI at Trissential leading enterprise-wide AI governance initiatives. Manage high-impact projects shaping AI governance strategy and execution.