Operations Supervisor
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Job Description
Operations Supervisor leading hiring, workflow, quality, and performance management for Centene healthcare production teams. Remote role open in New York, Pennsylvania, Florida, and New Jersey.
Responsibilities:
- Provides direct supervision to entry and/or processing staff
- Provides hiring, training, evaluation, development and performance management
- Monitors and directs workflow to ensure timely and accurate processing
- Develops policies and procedures to improve efficiencies and support new contracts or programs
- Interfaces with internal staff, field personnel, other contractors and customers
- Creates and monitors reports for process control and production effectiveness
- Adjusts processes to maintain quality standards and achieve operational goals
- Ensures production effectiveness by monitoring reports, assigning resources, analyzing processes and recommending improvements
- Ensures quality effectiveness by monitoring reports and adjusting processes and procedures
- Responds to customer inquiries and tracks issues for process improvement
- Represents the department to promote relationships, improve processes and achieve goals
- Collects and analyzes operational data to identify efficiency improvements
- Performs quality control work and provides feedback and coaching to staff
- Handles associate issues, disciplinary matters, timekeeping and scheduling
- Handles escalations
- Works on special projects
- Analyzes and constructs procedures in response to new programs or contracts
- Develops relationships with other departments to collaborate on issues and ensure customer satisfaction
- Performs other duties as assigned
- Complies with all policies and standards
Requirements:
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Bachelor's Degree in a related field or equivalent work experience required
- 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required
- 2+ years in healthcare (government healthcare delivery preferred) or production environment required
- Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required
- Experience with Excel and Omni Flow is highly preferred
- Previous lead or people leader experience is preferred
Benefits:
- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity
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