Territory Operations Manager – Subcontinent
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Job Description
Territory Operations Manager leading customer support, distributors, and service profitability for Accuray’s cancer radiotherapy systems across India and the subcontinent.
Responsibilities:
- Lead and coordinate multiple Operations functions across the Territory
- Support development and execution of policies, plans, and programs under applicable regulatory requirements
- Provide leadership, alignment, and mentoring across Project Management, Service Delivery, Service Support, and Clinical Training & Education teams
- Develop and lead execution of the customer support strategy to maximize customer loyalty and build a best-in-class organization or distributor network
- Lead team organizational development; recruit, develop, and coach functional leaders
- Promote employee learning, development, and succession planning
- Coordinate distributor selection and continuous evaluation, including distributor transitions
- Develop and implement long-term Customer and Distributor fulfillment strategies
- Build future territory organization structures and embed a customer-oriented approach
- Partner with Business Management, Development, and Marketing teams to meet systems, upgrades sales, and profitability objectives
- Promote safety, compliance, and quality aligned with the Accuray Quality Management System
- Establish operating and capital budgets and drive continuous improvement initiatives
- Secure service revenues and profitability across service contracts, installations, training, and spare parts sales
- Drive service performance, improve processes, ensure compliance, and evaluate distributor capabilities and agreements
- Deploy account management practices to minimize customer and distributor disputes
- Provide input on pricing, support programs, marketing, and sales activities; formulate a Service Marketing plan
- Coordinate technical and clinical training needs with regional resources and training centers
- Verify call center efficiency and effectiveness
- Monitor 3PL partner performance, network, and warehousing; maximize spare-parts management and logistics processes
- Develop cross-functional relationships and coordinate process changes
- Define and execute programs to improve installed-base technical performance, including uptime and MTBD
- Improve business practices, systems, and processes to achieve operational excellence
- Develop, market, and execute a territory strategy to improve service profitability
- Partner on service contract negotiations and ensure profitable execution
- Report to the Director of Field Service - APAC & China
Requirements:
- BS/BA degree required
- MBA highly desirable
- 5+ years of business experience in related operations functions within multinational companies
- Broad-based Medical Device or Capital Equipment operating experience
- Senior management experience in a customer-centric commercial role
- Experience in sales or marketing is a plus
- Strong leadership and ability to build high-performance teams through change
- Ability to hire great talent and provide constructive feedback for continuous people development
- Ability to collaborate and navigate in a matrix environment within a culturally diverse environment
- Ability to work independently, deal with ambiguity, and grasp and retain complex concepts
- Ability to think strategically and contribute directly to the regional growth plan
- Executive presence and ability to develop C-suite customer relationships
- Proven experience in process engineering and productivity gain
- 6 Sigma black belt is a plus
- Ability to drive process improvement, new business, and cost savings initiatives
- Advanced Microsoft Office and ERP databases proficiency
- Excellent verbal and written communication skills
- Strong presentation skills in English
- Must provide proof of permanent authorization to work in the country of application without sponsorship
Benefits:
- Inclusive and collaborative work environment
- Employee learning and development
- Succession planning and career development opportunities
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