Outbound Survey Representative
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Job Description
Healthcare survey agent conducting outbound calls and standardized protocol surveys for hospitals and clinics. Documenting responses while meeting quality and compliance standards remotely.
Responsibilities:
- Conduct outbound calls to hospitals and healthcare clinics across the U.S.
- Conduct brief surveys focused on after-hours and emergency response protocols
- Ask approximately 3 standardized questions per call
- Accurately document responses during each call using provided systems
- Maintain a professional and courteous demeanor with healthcare staff
- Follow call scripts and guidelines to ensure consistency and compliance
- Handle a high volume of calls while maintaining quality standards
- Protect confidential information and adhere to company policies
- Communicate issues or escalations to supervisors as needed
- Meet performance and attendance expectations in a remote work environment
- Work Monday–Friday, 11:00 AM–7:30 PM EST, 40 hours per week
Requirements:
- Minimum 1 year of customer service, call center, or office experience required
- Technical savvy and ability to toggle between multiple browsers and systems using dual monitors
- Strong verbal and written communication skills
- Self-motivated, dependable, and able to work independently
- Must be 18 years of age
- Must pass a background check in compliance with state and federal laws
- Previous remote work experience preferred
- Secure, high-speed internet connection and dedicated workspace required
- Childcare required for anyone 4 years of age and younger
Benefits:
- Paid training, typically 2 weeks
- $1/hour shift differential for nights/weekends
- Company-provided equipment for full-time, permanent employees
- Benefits eligibility on the first of the month after 60 days for 40-hour employees
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