Paralegal, LegalTech
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Job Description
Paralegal managing customer success for a LegalTech company. Ensuring customer satisfaction through legal drafting, customer service, and support with technical setups.
Responsibilities:
- Ensure customers attain their desired outcomes using our product or service
- Act as an essential bridge between our company and its customers
- Conduct legal research
- Draft legal documents
- Offer support on legal matters
- Support customers in setting up connections between their source code management platform
- Receive and handle requests from users about services offered and Codekeeper account management
- Work with leads who have questions about the service, guiding them via email and website chat
- Draft reports based on customer-provided information
Requirements:
- Familiarity with LegalTech concepts is crucial for success in this role
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits:
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
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