Partner Account Manager
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Job Description
Partner Account Manager driving usage of Spark’s platform, helping largest Partners accelerate success. Building relationships and leading all phases of Partner life cycle to minimize churn.
Responsibilities:
- Advocate for Spark’s mission and vision, driving usage of Spark’s platform and services to minimize churn and create lasting partnerships.
- Build and maintain relationships with Partners’ leadership and operations teams to ensure the growth of their businesses.
- Lead all phases of the Partner life cycle including onboarding, adoption of Spark’s platform, and expansion.
- Implement effective onboarding strategies and processes, accounting for unique agency dynamics, to ensure Partners incorporate Spark best practices into their operations.
- Address and resolve commercial or product issues or concerns.
- Collaborate cross-functionally to identify areas for improvement and ways to enhance partner satisfaction and retention.
- Provide Voice of Customer insights to marketing, sales and product teams.
- Negotiate adjustments to partnership agreements, adhering to Spark frameworks and guidelines.
- Adapt to internal workflow and process changes, and support external communication to Partners.
Requirements:
- 6+ years of experience in Partner Account Management, or Partner Success.
- 2+ years of project management or onboarding/implementation experience.
- 3+ years of experience in a high-growth SaaS environment.
- Proven ability to grow multiple Partner accounts while maintaining strict attention to detail.
- Excellent analysis and negotiation abilities
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
Benefits:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
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