Patient Services Specialist
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Job Description
Patient services specialist coordinating physician navigation, appointments, classes, and patient app support for Providence’s healthcare network. Providing personalized access assistance through its Patient Engagement Center.
Responsibilities:
- Provide patient-centered, coordinated access to Providence's facilities, institutes, and clinics
- Foster and nurture relationships with existing patients and people seeking treatment
- Navigate patients to physicians within the health network
- Schedule appointments and classes
- Provide tier 1 technical support for patient health applications
- Serve as an entry point and informational resource for patients entering the health system
- Provide high-touch, personalized assistance through the Patient Engagement Center across Providence St. Joseph Health regions and provider networks
Requirements:
- 2 years customer service experience, preferably in a healthcare environment
- 2 years experience interacting with and engaging customers virtually over the phone
- 1 year technical support experience preferred
- Ability to work a Monday-Friday variable schedule, as early as 6:45 AM and as late as 7:00 PM
- Ability to work the weekend schedule of 8:45 AM-5:15 PM
Benefits:
- Best-in-class benefits package
- Retirement 401(k) Savings Plan with employer matching
- Medical, dental, and vision health care benefits
- Life insurance
- Disability insurance
- Paid parental leave
- Vacation and holiday time off
- Health-related time off benefits
- Voluntary benefits
- Well-being resources
- Inclusive workplace with equal opportunities for advancement
- Additional compensation may be available, including shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
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