Payment Program Manager – Card Issuing
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Job Description
Payment Program Manager launching Visa, Mastercard and digital wallet programs for Pliant’s B2B payments platform. Managing implementation, testing, compliance and partner operations.
Responsibilities:
- Lead launches of new card programs, products, markets and currencies from scoping and requirements through production release.
- Manage Visa and Mastercard scheme and partner onboarding, including BIN and product setup and scheme submissions.
- Plan and coordinate end-to-end testing with partners and sign off programs before launch.
- Coordinate physical and virtual card launches, including design approvals and external vendor production.
- Drive Apple Pay, Google Pay and other digital wallet launches from issuer onboarding and certification through go-live.
- Extend wallet programs to new products, BINs and markets.
- Monitor wallet and tokenisation performance and resolve issues with partners.
- Maintain alignment with scheme rules, mandates and releases, translating changes into actions.
- Contribute to recurring scheme and partner reporting.
- Work with Compliance and Fraud teams on controls, escalations and audits.
- Serve as the main internal and external point of contact for assigned programs.
- Translate business and partner needs into requirements for Product and Engineering.
- Manage parallel projects, dependencies and risks, and provide regular stakeholder updates.
- Improve and document program launch and operating processes.
- Use AI and automation tools to reduce manual work.
Requirements:
- 4–7 years of experience in payments, including at least 3 years of hands-on card program implementation at an issuer, processor, program manager or card-issuing fintech.
- Hands-on experience launching and managing programs with both Visa and Mastercard.
- Experience launching digital wallets and tokenisation, ideally including an Apple Pay issuer launch.
- Solid understanding of the card lifecycle, including authorisation, clearing and settlement, 3DS and tokenisation, as well as physical card production.
- Track record of delivering several multi-stakeholder projects at the same time, with clear ownership and reporting.
- Technical fluency with API documentation, transaction data and test results, and day-to-day collaboration with engineers.
- Structured, proactive way of working; ability to flag risks early and document as you go.
- Fluent English, written and spoken.
- Nice to have: established network within card schemes and the wider issuing ecosystem.
- Nice to have: experience with commercial card products and multi-currency programs.
- Nice to have: exposure to European and Global card programs.
- Nice to have: proficient SQL or data analysis skills.
Benefits:
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Pliant Card with monthly credit to explore the product and enjoy food with colleagues
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