Senior Program Manager, Patient Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior program manager leading governance, vendors, budgets, and operations for Keenova’s patient access and support services. Driving better therapy access for patients, care partners, and physicians.
Responsibilities:
- Provide day-to-day organizational oversight for the Patient Services team and activities
- Lead project management for patient service activities, including deliverables, meetings, timelines, status updates, and risk reporting
- Serve as the main point of contact for third parties, agencies, and patient material vendors
- Track and manage purchase orders and invoices for patient services programs
- Manage patient support materials through promotional resource committee workflows, including development, review, submission, approval communication, and expiry tracking
- Partner with IT and system teams to deploy patient service materials and roll them out to vendor end users
- Lead enterprise-level planning, governance, prioritization, and execution of strategic patient services initiatives
- Provide strategic oversight and performance management for external vendors and HUB partners, including KPI and SLA management
- Own budget forecasting, accrual management, expense tracking, and financial planning
- Develop executive dashboards, scorecards, and business reviews for senior leadership
- Lead root cause analyses, risk assessments, and complex issue resolution
- Lead process optimization, operational excellence, and change management initiatives
- Serve as a subject matter expert in reimbursement, patient access, affordability, and patient support operations
Requirements:
- Bachelor’s degree or equivalent experience
- Minimum 8–10 years of progressive experience in patient services, reimbursement, access, affordability programs, HUB operations, or related pharmaceutical support services, including leadership of complex cross-functional initiatives
- Rare disease experience strongly preferred
- Excellent written and verbal skills
- Excellent problem-solving abilities using process mindset and analytics
- Strong collaboration, project management, organizational, and detail-orientation skills
- Understanding of benefit designs, payer processes, prior authorization, and appeal processes
- Expertise in patient services operations, reimbursement support models, affordability programs, specialty pharmacy operations, and HUB services
- Mastery in cross-functional leadership, executive communication, stakeholder influence, and program governance
- Strong executive presence and ability to influence decisions without direct authority
- Master’s degree, MBA, PMP certification, or equivalent advanced professional designation preferred
- Must be willing to travel and work long and/or irregular work hours as necessary
- Dedication to helping improve patient lives
Benefits:
- Competitive pay and benefits through a Total Rewards package
- Bonus eligibility in accordance with the applicable program
Similar Jobs
Program Manager
Program Manager overseeing client information-security programs for Optiv, a cybersecurity services company. Managing delivery plans, budgets, risks, resources, and stakeholder relationships remotely.
Director of Technical Program Management
Technical Program Manager governing cross-stream delivery, dependencies, capacity, and executive risks at BRAHMA AI. Supporting enterprise media technology, generative AI, and SaaS workstreams.
Senior Program Manager – Healthcare
Senior Program Manager leading complex healthcare enterprise programs at 10Pearls, an AI-powered digital engineering partner. Managing budgets, risks, stakeholders, and executive reporting.
Payment Program Manager – Card Issuing
Payment Program Manager launching Visa, Mastercard and digital wallet programs for Pliant’s B2B payments platform. Managing implementation, testing, compliance and partner operations.
Program Manager 6 – TC Global Transformation Leader
Global Trade Compliance Transformation Leader modernizing Emerson’s global compliance processes, systems, and governance. Driving automation, analytics, AI, and regulatory transformation across Hungary or Malaysia.
Program Management Manager – Federal Environmental Remediation
AECOM program manager leading federal environmental remediation and restoration programs for government clients. Managing multidisciplinary teams, regulatory compliance, portfolios, and client relationships across the Pacific Northwest.
Senior Program Analyst
Senior Program Analyst supporting SAIC’s defense and Navy electronic warfare programs. Managing PMO risks, budgets, CDRLs, reporting, procurement, and project documentation remotely.
Client Program Manager
Client Program Manager guiding utility programs, analytics, and executive relationships for Picarro’s methane-management technology. Driving measurable operational, emissions, and safety outcomes.
Jr Program Analyst
Program Analyst supporting Aptive’s VA clinical informatics programs, EHR issue management, and patient safety initiatives. Tracking schedules, metrics, risks, deliverables, and agile reporting.
Enterprise Strategic Program Manager
Enterprise program manager delivering CrossLab laboratory service solutions for Agilent Technologies in South Korea. Managing customer programs, budgets, vendors, risks, and cross-functional implementation.
Lead Program Manager – Generative AI Data Operations
Lead Welo Data’s AI training-data programs at scale. Manage delivery teams, client governance, quality, vendors, capacity, budgets, and operational improvement.
Grants Program Manager
Grants Program Manager supporting Notre Dame researchers with award finances, budgeting, and regulatory compliance. Navigating research systems and advising faculty throughout the sponsored-research lifecycle.
Grants Program Manager
Grants Program Manager overseeing sponsored research funds, budgets, and compliance at the University of Notre Dame. Supporting faculty and researchers across the research lifecycle.
Senior Program Manager, Data Centers
Senior Program Manager leading critical equipment procurement for JLL’s data center construction projects. Managing vendors, budgets, schedules, risks, and technical coordination across multiple U.S. locations.
VP Program Manager – Data Centers
VP Program Manager leading mission-critical data center construction and operations programs for JLL, a global real estate services firm. Managing PMO delivery, infrastructure, budgets, risks, and client stakeholders.
Program Analyst
Program Analyst advancing Circular Action Alliance’s Washington packaging and waste-management EPR program. Analyzing waste systems, regulations, infrastructure, and performance data for state program planning.
Program Analyst
Program Analyst analyzing Washington waste systems and Recycling Reform Act obligations for Circular Action Alliance’s packaging EPR program. Supporting data-driven planning, reporting, compliance, and recycling targets.
Senior Program Manager – Enterprise PMO
Senior Program Manager optimizing enterprise project delivery, reporting, and process improvement for telecommunications provider Hotwire. Coordinating cross-functional teams, vendors, budgets, and organizational change.
Scientific Program Analyst
Scientific Program Analyst supporting NIAID biomedical small-business research, commercialization, and SBIR/STTR programs. Developing outreach, web content, and technical guidance for applicants and NIH partners.
Director, Technical Program Management
Capital One Director leading technical programs and platform transformation for credit decisioning technology. Driving roadmaps, architecture alignment, delivery accountability, and TPM maturity across engineering teams.