People Insights Manager
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Job Description
People Insights Manager responsible for employee experience surveys and HR analytics. Collaborating across departments to provide data-driven insights at Talkdesk.
Responsibilities:
- Drive experience surveys for the full employee lifecycle
- Lead the intake, prioritization, and delivery of analytics across People and business stakeholders
- Ensure insights are timely, accurate, and aligned to business priorities
- Translate complex data into clear narratives for executive audiences
- Maintain predictive models (attrition risk, hiring forecasts, retention drivers) that inform talent strategy and workforce planning.
- Act as the primary partner to PBPs, Finance, and functional leaders for people insights
- Shape business questions into structured analyses and recommendations
- Support executive reporting and workforce planning discussions
- Establish standards for metrics, definitions, and reporting across People Analytics
- Ensure consistent use of data across dashboards, reports, and presentations
- Reduce ad hoc and duplicate reporting through structured solutions
- Partner with systems and data teams to improve dashboard usability and adoption
- Increase stakeholder ability to access and interpret people data independently
- Shift the team from reactive reporting to proactive insights
- Identify and implement automation opportunities (scheduled reports, data workflows, dashboard refreshes) to improve team efficiency and reduce operational overhead.
- Help define and track key people metrics (attrition, hiring, performance, etc.)
- Identify trends and drivers that impact business outcomes
- Contribute to building a more data-driven and performance-oriented People function
Requirements:
- 5 plus years in people analytics, HR reporting, or adjacent data roles
- Ownership of survey programs; strong understanding of security domains and business process impacts
- 2 plus years building dashboards for business audiences
- Proficiency with HR data domains: headcount, movement, time to fill, attrition, DEI, engagement
- Strong SQL or equivalent query skills for data prep and QA
- Excellent communication and stakeholder management skills; able to explain complex topics simply
- Ability to deliver executive-ready insights decks on a routine basis
- Statistic basics for survey design and driver analysis
Benefits:
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Paid Holidays: Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
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