People Operations Apprentice
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Job Description
People Operations Apprentice supporting HR processes at AI-powered HighLevel. Managing employee data, reporting, compliance, benefits administration, and lifecycle activities remotely in India.
Responsibilities:
- Draft employee communications, policy updates, reminders, and People Operations announcements for review
- Analyze recurring employee helpdesk queries and improve FAQs and employee self-service resources
- Support scheduling and coordination of employee webinars and related communications
- Analyze employee helpdesk metrics, including ticket volumes, categories, SLA performance, and resolution times
- Track onboarding, offboarding, leave, and attendance metrics and assist with periodic reporting
- Prepare ad hoc reports, dashboards, and data insights for the People Operations team
- Maintain employee records and validate mandatory documentation for compliance and audit readiness
- Audit pending onboarding and offboarding activities and coordinate with stakeholders for timely completion
- Support recurring People Operations compliance and validation activities
- Create and maintain quick-reference guides, checklists, FAQs, and process documentation
- Organize and update People Operations knowledge repositories and shared documentation
- Identify opportunities to simplify and standardize People Operations processes
- Support employee benefits renewal and related operational activities
- Assist with HR data clean-up, validation, and reconciliation across Darwinbox and other HR systems
- Validate employee information, including bank account and payroll-related data
- Support People Operations projects and process improvement initiatives
- Maintain trackers and follow up on action items
- Coordinate with People Operations, Payroll, IT, and other internal teams
- Provide day-to-day operational and administrative support
Requirements:
- Bachelor's degree
- Strong attention to detail and accuracy
- Good written and verbal communication skills
- Comfort working with data, spreadsheets, and reports
- Strong organizational and follow-up skills
- Ability to handle employee information with confidentiality and discretion
- Willingness to learn and take ownership of assigned responsibilities
- Ability to collaborate effectively with multiple teams and stakeholders
- Interest in building a career in Human Resources or People Operations
- Basic proficiency in Microsoft Excel or Google Sheets would be an advantage
Benefits:
- Monthly stipend: 35000 INR
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