People Operations Associate – Performance
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Job Description
Remote People Operations Associate monitoring LATAM virtual assistant performance for Valatam, a company connecting Latin American bilingual professionals with global clients. Coaching staff and analyzing productivity, attendance, and service quality.
Responsibilities:
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
- Identify performance risks, analyze root causes, and implement timely improvement plans
- Conduct regular check-ins and coaching sessions
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
- Validate undertime and overtime data for accurate, timely submission to Finance
- Partner with Account Management to align VA performance with client expectations and address concerns
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
- Support VA engagement, recognition, development, and retention initiatives
- Contribute to broader HR programs, new-hire training, and administrative projects
- Perform other related tasks as needed
Requirements:
- Fluent in English (C1/C2) and Spanish
- 2–3 years of experience in people management, Account management, HR Workforce or productivity coordination, or similar
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality
- Proficient in Google Workspace and Microsoft Office
- Experience with Asana, Notion, Trello, or similar tools is a plus
- Experience with time-tracking tools is a plus
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback
- Excellent communication and attention to detail
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
- Bachelor's or Associate's degree preferred
Benefits:
- Paid time off
- Performance bonuses
- Monthly medical insurance stipend after meeting eligibility criteria
- Birthday bonuses
- Work-anniversary bonuses
- Gym and wellness allowance
- Unlimited online fitness classes
- Company events
- Christmas celebrations
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