People Operations Specialist
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Job Description
People Operations Specialist running Jira-based goals, AI-assisted reviews, and wellbeing processes at Buckhill, a technology partner delivering modern London Market insurance solutions. Supporting managers, reporting, and people-process improvement.
Responsibilities:
- Own and administer the company-wide goals framework in Jira, maintaining goal hierarchies, due dates, labels and linked work across company, team and individual levels
- Build and maintain Jira dashboards showing goal progress and support managers with sprint and capacity planning
- Ensure goals data flows correctly between Jira and the HRIS, including importing summary data for reviews
- Use AI tooling to analyse goal progress, surface risks and trends, and produce reporting for People & Culture and Senior Leadership
- Train and support managers and employees in the goals process
- Run performance review cycles end to end, owning timelines, communications and completion tracking
- Use AI tooling and goals dashboards to pre-populate review documentation
- Collect employee self-reflections in written or voice-note format and coordinate transcription
- Manage manager, self and peer reviews across the business
- Review completed reviews, flag follow-up items and prepare cases for triage with the COO
- Coordinate live review meetings, including notices, pre-reads, channel selection and recording agreed next steps in Jira
- Schedule and support wellbeing check-ins and track resulting actions
- Feed review insights into learning and development planning with the L&D Specialist
- Continuously improve goals and review processes using AI and automation
- Maintain clear, current and accessible process documentation
- Provide administrative support to the People & Culture team, including document preparation, record keeping, reports, meetings and employee enquiries
- Organise social events for office-based and remote employees
- Act as a culture ambassador for Buckhill
Requirements:
- Graduate in a relevant discipline or equivalent experience
- At least 2 years of experience in a People Operations, HR operations or similar role, ideally with exposure to performance management processes
- Strong working knowledge of Jira and Confluence, including dashboards, filters and process administration; experience with Jira automation is an advantage
- Comfortable using HRIS systems, preferably HiBob or similar, including reporting and data imports
- Analytical and data-driven, able to turn goals and review data into clear insights and reporting
- Genuine interest in AI tools and their application to people processes
- High discretion and ability to handle confidential and sensitive employee information, including wellbeing matters
- Strong organisational skills, with the ability to run company-wide cyclical processes to deadline with limited supervision
- Excellent written and verbal communication skills in English, and strong collaboration skills
- A self-starter who is courageous, willing to try something different and speak up with new ideas
Benefits:
- Remote work
- Sponsored professional learning
- Fully covered sick leave
- Child and family support
- A friendly and supportive team
- Career switch opportunities
- A healthy work-life balance
- Permanent full-time contract
- Working schedule flexibility
- Multi-role options
- Leadership opportunities
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