Pharmacy Operations Support
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Job Description
Pharmacy Operations Support role at Cencora assisting in the execution of pharmacy strategies and practices across Canada. Collaborating on new product launches and maintaining operational reports.
Responsibilities:
- Assist in the execution of corporate-wide pharmacy strategies and the standardization of practices across the entire national network.
- Perform duties and tasks as assigned by manager.
- Address Innomar Pharmacies (IP) questions (pending fees, copays, delivery issues, excessive/insufficient inventory, reports and reconciliation, insurance audits, internal and external compliance, and audit reviews).
- Maintain reports, including collection of operational reports from Innomar Pharmacies, consolidation of reports for internal and external clients, review of reports for accuracy, and follow-up on discrepancies.
- Assist with Pharmacy Initiatives, including retro-billing tracking, reconciliation of inventory and transactions, communication with Innomar Pharmacies on issues, and assist in creating/updating SOPs and process flows.
- Assist in the launch of new products/programs and collaborate on new launches.
- Communicate new program information and contact lists, process flows, training, and documents, and provide feedback.
- Document all communications relevant to strategies, initiatives, and projects to all departments involved.
- Ensure necessary training distributed to Innomar Pharmacies is completed.
- Assist training department with names of employees requiring training and certifications (e.g., CAPHO).
- Assist in maintaining pharmacy software for standardization.
Requirements:
- High school diploma required
- Post-Secondary Pharmacy Technician Program preferred
- Two or more years of related pharmacy experience
- Experience with pharmacy adjudication is an asset
- Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations
- Experience in a healthcare or pharmacy setting
- Proficiency in Microsoft Office applications (Outlook, Word, Excel)
- Extensive experience with Pharmacy Systems
- Organized with the ability to multi-task and maintain accuracy
- Excellent knowledge of pharmacy operations
- Excellent communication, customer service and interpersonal skills
- Ability to work independently and in a team environment
- Excellent time management skills
- Bilingualism, French/English is an asset
Benefits:
- Health insurance
- Dental care
- Vision care
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Mentorship programs
- Volunteer activities
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