Brand Operations Manager
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Job Description
Brand Operations Manager for a fast-growing D2C skincare brand in the UK. Responsible for operational execution, team alignment, and process improvement with a focus on AI implementation.
Responsibilities:
- Build and manage the company’s project management system in tools like Asana, Notion, ClickUp, Monday.com, or similar.
- Break company priorities into clear weekly tasks, timelines, owners, and deadlines.
- Track progress across departments and make sure work is moving on schedule.
- Identify bottlenecks early and push for resolution before they become bigger problems.
- Create visibility, accountability, and operating discipline across the team.
- Lead daily huddles and keep the team focused on the highest-priority outcomes.
- Coordinate communication across departments so everyone is aligned on what matters most.
- Follow up consistently to ensure execution is happening, not just discussion.
- Resolve internal friction, remove blockers, and keep momentum high.
- Drive a high-output culture and ensure the team is performing at a strong level under your management and governance.
- Help the founder maintain clarity, structure, accountability, and execution discipline across the business.
- Keep a close check on whether the brand is moving in the right direction and growing.
- Monitor whether the marketing team is performing well and meeting agreed KPIs.
- Escalate misses early, drive follow-through, and make sure growth-critical priorities are not ignored.
- Help lead AI implementation across departments and identify practical use cases that improve productivity, output, speed, and quality.
- Support teams in adopting new tools, workflows, and ways of working as the business becomes increasingly AI-enabled.
- Stay current on relevant AI tools and applications so the brand remains ahead of the curve operationally.
- Support building the new product pipeline and help move initiatives from planning into structured execution.
- Coordinate with external partners and specialists involved in product development and launch readiness.
- Post jobs, conduct interviews, and hire contractors or consultants as needed for launches, including regulatory specialists, patent or legal partners, industrial designers, graphic designers, photographers, videographers, and UGC creators.
- Manage timelines, communication, and delivery with contractors and consultants.
- Coordinate packaging design workflows and make sure assets, revisions, and approvals move efficiently.
- Organize testing, feedback collection, revisions, and next steps for samples.
- Ensure products are launch-ready by tracking details, approvals, documentation, and execution across all moving parts.
- Coordinate photographers, videographers, and other creative vendors needed for launch execution.
- Make sure all required details, assets, packaging, documents, and approvals are in place before launch.
- Hold a high standard for detail and completeness so launches are not delayed by preventable issues.
Requirements:
- Highly organized, proactive, and execution-focused.
- Highly productive and able to raise the output of the people around you.
- Strong at building systems, managing moving parts, and keeping people accountable.
- Exceptionally good at getting stuff done.
- Highly self-motivated — batteries included.
- Open to learning new skills, taking on new tasks, and adapting quickly in an agile environment.
- A genuine learner who is curious, coachable, and continually improving.
- Clear, direct, and confident in communication.
- Good at conflict resolution and cross-functional coordination.
- Calm under pressure and able to handle fast-paced environments without losing attention to detail.
- Comfortable working closely with a founder and helping translate vision into execution.
- Excited by AI and willing to help lead implementation across the business.
- Detail-oriented enough to catch issues early and practical enough to solve them quickly.
- At least 3 years of experience in operations, project management, program management, brand operations, or a similar cross-functional role.
- Experience in a D2C brand, e-commerce business, skincare, beauty, wellness, or consumer product company is strongly preferred.
- Strong working knowledge of project management tools such as Asana, Notion, ClickUp, Monday.com, or similar.
- Experience coordinating multiple stakeholders, vendors, timelines, and launch deliverables.
- Experience supporting multiple product launches, contractor or consultant coordination, or compliance-heavy execution is a strong plus.
- Experience improving workflows, introducing new systems, or driving adoption of productivity tools is a strong plus.
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