Presales Services Advisor
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Job Description
Providing front-line support for service requests at SHI with a focus on customer needs and project documentation. Collaborating with internal teams for successful service engagements.
Responsibilities:
- Provide front-line support for service requests, qualifying them to ensure alignment with SHI capabilities and customer needs.
- Coordinate the creation of Statements of Work, facilitating terms and conditions agreements.
- Support the transition of signed agreements to the service delivery team.
- Manage service opportunity pipelines and maintain comprehensive project documentation.
- Collaborate with internal teams and partners to ensure successful service engagements and customer experience.
Requirements:
- Completed Bachelor’s Degree or relevant work experience required
- 2-4 years of experience in sales, sales support, help desk, or a similar role.
- Understanding of Information Technology products and solutions to effectively evaluate, implement, and support technological initiatives within an organization - Intermediate.
- The ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate.
- Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI - Intermediate.
- Proven experience working with public sector customers and managing contract vehicles preferred - Intermediate.
- Ability to thoroughly understand and analyze contracts and statements of work preferred - Intermediate.
- Ability to travel up to 10% for SHI Partner and Customer events.
- Advanced certification such as CompTIA A+, Cisco CCNA, AZ-900, MS-900, and Proposal Writing preferred.
Benefits:
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Professional growth and leadership opportunities.
- World-class facilities and technology you need to thrive.
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