Principal Consultant – ServiceNow
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Job Description
Principal ServiceNow Consultant leading complex transformations for international clients at Devoteam. Focused on scalable, secure ServiceNow solutions and digital transformation across IT and business.
Responsibilities:
- You act as Lead Architect and strategic advisor for our clients, translating business strategies into scalable, secure and sustainable ServiceNow solutions.
- You support international companies in the digital transformation of their IT and enterprise service processes.
- You act as a Trusted Advisor to stakeholders up to C‑level and serve as the central point of contact — internally and externally.
- As Principal Consultant, you are responsible for the professional and technical quality of complex client projects and contribute significantly to their success.
- You lead workshops for requirements gathering, process definition, reengineering, gap analysis and solution architecture.
- You develop ServiceNow target architectures, roadmaps and technical specifications for enterprise‑level implementations.
- You act as a Subject Matter Expert for multiple ServiceNow modules, e.g., ITSM, ITOM, HRSD, CSM, CMDB or CSDM.
- You are responsible for designing complex integrations as well as customer‑specific applications on the ServiceNow platform.
- You support pre‑sales activities, e.g., through solutioning, technical demos, effort estimations and architecture concepts.
- You take on technical leadership responsibilities and mentor senior and junior consultants through coaching, quality assurance and best practices.
- You continuously develop your own expertise and actively give knowledge back to the team: mentoring, community building, tools, methods and thought leadership.
Requirements:
- Minimum 9 years of experience in consulting or IT service delivery, with at least 5 years focused on ServiceNow
- Proven experience leading large, complex and multi‑module ServiceNow implementations
- Deep expertise in the ServiceNow ecosystem as well as in architecture, platform design and technical delivery
- ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist certification, e.g., CIS‑ITSM, CIS‑ITOM or equivalent
- Strong knowledge of JavaScript, the Glide API and web services such as REST and SOAP
- Confident in process modeling, process optimization and translating business requirements into technical solutions
- Excellent German and English language skills
- Experience with agile methodologies, e.g., Scrum or Kanban
Benefits:
- State‑of‑the‑art offices in Munich & Frankfurt — centrally located
- Remote & hybrid working: flexible work hours and location
- Devoteam Academy: certified training & language courses included
- International career paths for your next big step
- Gaming lounge for creative breaks
- Regular events & team parties to foster real team spirit
- Employee referral bonus
- High‑end IT equipment: you decide what you work with
- Corporate benefits: exclusive discounts on tech, fashion and travel, among others
- JobRad & additional mobility benefits
- Secure your future: company pension plan & capital‑forming benefits (vermögenswirksame Leistungen)
- Mentoring & onboarding day for a perfect start with us
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