Principal Services Solution Manager – West Coast
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Job Description
Professional Services Practice Manager leading Snowflake cloud data solution sales and delivery. Driving executive roadmaps, bookings, utilization and consumption across key accounts.
Responsibilities:
- Spearhead services sales execution and project delivery success for key accounts
- Engage C-level executives to create and execute services roadmaps that drive business outcomes
- Own the entire professional services lifecycle from deal strategy and proposal creation through execution and forecasting
- Serve as the expert for cloud-based data warehousing, business intelligence and AI-powered solutions
- Lead high-performing teams and ensure customer satisfaction
- Report to a Consulting Practice Director on the Americas Professional Services teams
- Align with a Sales District Manager and Account Executives on services sales
- Drive services sales enablement and execution while ensuring successful delivery for assigned accounts
- Achieve quarterly Professional Services and Training bookings targets and meet utilization targets through active project delivery management
- Track consumption progress and meet consumption targets for assigned accounts
- Serve as the Professional Services point of contact for assigned accounts
- Create and execute the overall services vision across sales and delivery
- Own services delivery roadmaps, proposals, services opportunities and delivery
- Collaborate cross-functionally to identify, scope, propose and sell Professional Services and Training
- Develop engagement scope and statements of work
- Conduct internal deal reviews and ensure project scope supports customer success
- Optimize business operations processes for services sales
- Build cross-functional relationships with legal, deal desk, account teams, sales, Professional Services and Training leadership, workload services and partners
- Provide bookings forecasts and maintain command of the book of business
- Align services engagements with customer business outcomes
- Drive alignment with executive sponsors and customer stakeholders
- Collaborate with SIs, GSIs and other delivery partners
- Serve as the initial escalation point for customers and project teams
- Own project outcomes and manage project financials, including revenue forecasting and expense management
- Maintain customer satisfaction as reflected in survey scores
- Collaborate with Education Services for training delivery
- Provide services delivery activities such as Business Value roadmaps, Business Value Assessments, strategic roadmaps and Data Cloud Assessments
- Collaborate deeply with AEs and SEs on account strategy
- Contribute to internal process improvements across the team and Professional Services organization
- Develop expertise in the aligned market through collaboration with Practice Directors, Sales teams and Global Industry Leaders, plus external research
Requirements:
- 10+ years of experience in a Sales and Services Delivery role or similar capacity
- Experience interfacing with executives and handling complex technical implementation projects, roadmapping and revenue forecasting
- Direct experience, ideally within the respective market
- Strong understanding of business solutions leveraging data, including Customer Data Platforms, cross-industry data sharing, AI and personalization
- Proven track record of meeting booking, utilization and consumption targets
- Ability to communicate and translate effectively across internal teams and customer organizational structures
- Experience developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
- Strong organizational skills and ability to work independently and manage multiple projects simultaneously
- Big 5 or boutique strategy consulting experience is a differentiator
- Client support and advisory technical role experience is a differentiator
- Experience designing, leading, influencing and selling functional solution sets or cross-functional digital transformations is a differentiator
Benefits:
- Truly disruptive software product
- Hands-on experience with bleeding-edge data warehouse technology
- Opportunity to develop, lead and execute a market-changing initiative
- Learn from a dedicated, experienced team of professionals
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