Product Manager
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Job Description
Product Manager owning Sandboxx Letters, a digital-to-physical letter platform connecting military families with recruits. Driving product growth, customer experience, analytics, and cross-functional execution.
Responsibilities:
- Own the product strategy, roadmap, and ongoing evolution of Sandboxx Letters
- Develop deep understanding of customers, behaviors, needs, pain points, and motivations
- Use product data, customer feedback, research, and business performance to identify opportunities and prioritize work
- Define product requirements, success criteria, and KPIs for features, improvements, and experiments
- Collaborate with Engineering and Design through discovery, development, testing, launch, and iteration
- Drive planning across Engineering, Marketing, Customer Happiness, Finance, Operations, and Fulfillment
- Prioritize opportunities based on customer impact, business value, technical complexity, and operational realities
- Improve acquisition, conversion, engagement, retention, and repeat usage
- Analyze market trends, customer behavior, competitive products, and potential partnerships
- Build business cases and make build, buy, or partner recommendations
- Maintain product timelines, priorities, and cross-functional dependencies
- Partner on go-to-market strategies for launches and improvements
- Monitor post-launch performance and determine next steps
- Simplify the Letters experience and remove customer friction
- Communicate product decisions, priorities, tradeoffs, and results across the organization
- Establish product understanding, ownership, prioritization, execution, growth, and long-term strategy over the first 30 days through 12 months
Requirements:
- 3+ years of product management experience, ideally in a high-growth startup, technology company, or consumer product environment
- Proven experience owning products through the full product development lifecycle
- Experience working closely with Engineering, Design, Marketing, and operational teams
- Strong analytical skills and comfort using data to identify problems, evaluate opportunities, and make decisions
- Experience defining product OKRs and measuring product performance
- Strong understanding of customer discovery, product requirements, prioritization, experimentation, and iteration
- Ability to translate customer and business problems into clear product requirements
- Strong written and verbal communication skills
- Ability to influence and create alignment across teams without relying on formal authority
- Strong organizational skills and comfort managing multiple priorities and dependencies
- Working knowledge of Agile product development practices
- High level of ownership and accountability for outcomes
- Curiosity about customer behavior and willingness to challenge assumptions
- Willingness to work in person from the Middleburg, Virginia headquarters is strongly preferred; remote candidates may be considered
- Education credential is not specified
Benefits:
- Equity incentive plan
- 401k with matching and sharing
- Top-tier health insurance and family benefits
- Flexible paid vacation
- Paid parental leave
- Opportunity to work alongside the Sandboxx team from the Middleburg, Virginia headquarters
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