Product Operations Manager – Innovation
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Job Description
Product Operations Manager at RapidSOS leading AI-driven operational workflows for public safety innovation. Focused on leveraging technology to enhance response times and save lives.
Responsibilities:
- Conduct deep-dive analyses (current-state mapping) of Product Operations, Engineering, Product, and Implementation workflows to quantify toil, friction, and bottleneck costs.
- Design, implement, and test the future-state, AI-first architecture to drive maximum efficiency and unlock new levels of operational innovation
- Identify, define, champion, and help implement practical use cases for AI and automation (e.g., automated data validation, guided configuration, documentation generation) that directly reduce the team's manual burden and backlog.
- Establish the baseline for key performance indicators (KPIs) like Cost of Service, Time-to-Value (TTV), and Implementation Toil Hours. Define the expected Return on Investment (ROI) for all proposed process changes and obsessively track realized gains.
- Partner with leadership across Engineering, Product Management, and Customer Success to translate new process designs into concrete technical requirements, secure resource alignment, and ensure organization-wide adoption.
- Design standardized, repeatable, and data-informed processes for product readiness, knowledge transfer, and customer support handoffs to ensure product success post-launch.
Requirements:
- 5+ years in a strategic role focused on process design or Product Operations/Strategy, preferably within a high-growth SaaS environment.
- Proven track record of successfully mapping, optimizing, and deploying complex, multi-stakeholder workflows that resulted in quantifiable operational savings.
- Strong understanding of current AI capabilities and experience in applying them to process automation, knowledge management, and data handling in a business context.
- Demonstrable experience connecting process improvements directly to financial or business outcomes (e.g., cost avoidance, revenue acceleration).
- Exceptional ability to build consensus and drive organizational change across cross-functional teams, effectively influencing stakeholders at all levels..
- Drive to solve problems at the root level, not just treat symptoms.
- A decisive, proactive approach to work with a focus on delivering tangible results against high-impact goals.
- Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership
- Ability and willingness to collaborate in-person quarterly, or as needed
Benefits:
- Competitive salary and benefits and equity participation
- A dynamic, flexible and fun start-up work environment with a highly talented team
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