Product Support Specialist – SaaS
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Job Description
Customer Support Specialist helping customers maximize their experience with a cutting-edge SaaS fitness platform. Responsible for technical issue resolution and collaboration with product and engineering teams.
Responsibilities:
- You will be responsible for supporting the day-to-day needs of our customers by delivering a superior experience.
- You will help resolve technical issues, respond to customer inquiries, and collaborate with our product and engineering teams to ensure satisfaction and maximize customers' use of our platform.
Requirements:
- 2–4 years of B2B customer service experience, preferably in a SaaS or technology environment
- Bilingual in French and English (Spanish is a plus)
- Availability to work weekends (on-call only, rotating 1 week out of 3)
- Excellent written and verbal communication skills in French and English
- Comfortable with web technologies and SaaS platforms
- Experience with ticketing systems and customer support tools (e.g., Intercom, Zendesk, etc.)
- Experience escalating issues to technical teams and creating Jira tickets
- Ability to work independently and manage multiple priorities
- Knowledge of the fitness/wellness industry (professional or personal)
- Certification in technical support or customer service
Benefits:
- Competitive salary
- 100% remote with the option to use the office located at DIX30 in Brossard
- Direct access to the leadership team and opportunities for professional development
- Dynamic, flexible work environment surrounded by an efficient, motivated team
- Group health benefits
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