Program Manager – Agentic Automation
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Job Description
Program Manager overseeing AI-driven workflows for Create Music Group, leading digital workforce transformation initiatives. Collaborating with cross-functional teams to document and operationalize new automation strategies.
Responsibilities:
- Act as the primary stakeholder liaison for cross-functional teams (Music Ops, Finance, Legal), translating operational pain points into clearly defined technical requirements and “Jobs to Be Done.”
- Capture, structure, and maintain AI-augmented documentation including technical requirements, SOPs, workflow definitions, and user stories
- Own the blueprinting, tracking, and delivery of agentic automation workflows from proof of concept through full production deployment
- Develop and maintain transparency artifacts (“Evidence Packs,” execution logs) to build internal trust and auditability for automated AI actions
- Coordinate with Engineering teams to ensure workflows are technically feasible, production-hardened, and aligned with platform standards
- Maintain a prioritized, evolving backlog of automation initiatives aligned to strategic objectives and delivery timelines
- Ensure workflows and documentation support analytics-ready Gold-layer reporting requirements
- Support launch and adoption of internal self-service automation tooling (Create AI Studio)
- Reduce manual discovery, handoffs, and operational friction through standardized AI-assisted processes
Requirements:
- 5+ years of experience in Project Management, Technical Program Management, or Data/Automation-focused roles
- Proven experience in technical or data-focused project management roles bridging strategy and execution
- Strong experience using AI tools and LLMs for documentation, summarization, and workflow design
- Data literacy, including familiarity with Medallion (Bronze/Silver/Gold) data architecture concepts
- Proficiency with Atlassian tools (Jira, Atlas) and Miro for roadmap visualization and project tracking
- Demonstrated ability to manage multiple concurrent initiatives with evolving scope
- Prior experience working closely with engineering, data, or AI teams required
- Preferred: Familiarity with the music industry value chain (metadata, DSP pitching, royalty workflows)
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