Program Manager – Servicing Operations
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Job Description
Program Manager leading Servicing Operations initiatives at Upstart, a leading AI lending marketplace. Collaborating cross-functionally to improve servicing efficiency and employee engagement.
Responsibilities:
- Lead the Servicing Accelerator Program, a multi-year rotational development program for early-career professionals:
- Drive employee engagement strategy for all Servicing sites (internal + vendor):
- Build scalable frameworks and rhythms that make engagement and development systematic:
Requirements:
- 4-6+ years of experience in program management, employee engagement, learning & development, or organizational effectiveness.
- Proven success designing and executing scalable employee programs across multiple locations or vendors.
- Demonstrated ability to translate feedback and engagement data into action with measurable outcomes.
- Experience developing and delivering learning or leadership development content.
- Strong stakeholder management skills — able to build trust and alignment across People, Operations, and vendor partners.
- Excellent communication and storytelling skills; comfortable presenting to senior leadership and facilitating large groups.
- Highly organized, proactive, and impact-oriented — able to move seamlessly between strategy and execution.
Benefits:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
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