Program Operations Specialist
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Job Description
Home-based Program Operations Specialist coordinating promotional-products logistics, fulfillment, rentals, and client deliverables. Supporting U.S. small and medium-sized businesses through DCX's BPO services.
Responsibilities:
- Own project schedules, milestones, recurring tasks, deadlines, and follow-up
- Manage onboarding timelines for new programs
- Escalate strategic, financial, or client-sensitive issues to department leadership when appropriate
- Serve as a primary day-to-day operational contact for third-party logistics and fulfillment partners
- Coordinate inventory questions, discrepancies, adjustments, and escalations
- Monitor receiving activity and resolve inbound inventory issues
- Coordinate fulfillment, shipping, backorder, and delivery issue resolution
- Work closely with internal Logistics and Production teams to resolve operational challenges
- Monitor recurring fulfillment issues and identify opportunities for process improvement
- Maintain schedules for monthly, quarterly, and annual client meetings and program deliverables
- Track post-meeting action items and ensure commitments are completed
- Serve as a central point of operational coordination across the Strategic Programs team
- Partner with Sales during new program transitions and onboarding
- Coordinate rental requests, availability, timelines, shipping, and returns
- Resolve rental-related operational issues
- Maintain rental program procedures and documentation
- Maintain and improve operational SOPs and recurring workflows
- Document new processes as programs and responsibilities evolve
- Identify inefficiencies and recommend practical improvements
Requirements:
- Bachelor's degree in Marketing, Communications, Business Administration, or any related field
- 3–5+ years of experience in project management, program operations, account operations, production, e-commerce operations, fulfillment, promotional products, or related experience
- Strong project management, organization, and time-management skills
- Demonstrated ability to manage multiple projects, orders, deadlines, and stakeholders simultaneously
- Exceptional follow-through and attention to detail
- Strong written and verbal communication skills
- Ability to proactively identify issues and take ownership of driving them toward resolution
- Ability to work within US operating hours
- Experience maintaining project schedules, order documentation, and recurring operational workflows
- Experience with project or order management platforms such as CommonSku
- Comfortable communicating directly with suppliers, vendors, warehouses, and fulfillment partners
- Experience managing purchase orders and supplier production is a plus
- Experience with inventory management, fulfillment, shipping, or 3PL operations is a plus
- E-commerce or online store experience is a plus
- Branded merchandise, promotional products, print, apparel, or related industry experience is a plus
- Enterprise or B2B client program experience is a plus
- Client onboarding and implementation experience is a plus
- Experience working across U.S. and Canadian operations is a plus
Benefits:
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government Mandated Benefits Employer Share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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