Project Manager – Professional Services
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Job Description
Project Manager overseeing full lifecycle of Professional Services engagements at Boomi. Collaborating with customer stakeholders and managing resources across multiple concurrent projects.
Responsibilities:
- Own and manage the full lifecycle of Professional Services engagements, from project kickoff through final delivery and handoff, across multiple concurrent customer projects.
- Develop detailed project plans, including scope, schedule, resource allocation, milestones, and success criteria. Proactively monitor progress and adjust plans as needed.
- Serve as the primary liaison between Boomi's delivery teams and customer stakeholders, including C-level executives, IT leaders, and business owners. Communicate project status, risks, and issues clearly and consistently.
- Identify, track, and mitigate project risks and issues. Escalate appropriately and drive resolution to keep projects on track.
- Manage project scope rigorously, handling change requests through formal change control processes and setting clear expectations with customers.
- Collaborate with Resource Managers and Regional Delivery Leaders to ensure the right resources are assigned to the projects at the right time.
- Track project budgets, forecasts, and actuals. Ensure projects are delivered profitably and flag margin risks early.
- Champion Boomi's delivery methodology and contribute to the continuous improvement of processes, templates, and tooling.
- Partner with Advisory team, Customer Success, Account Executives, and Enterprise Solution Managers to ensure a seamless customer experience.
- Maintain accurate project documentation including status reports, meeting minutes, risk logs, and project closure summaries.
- Leverage AI-powered tools to automate routine project management tasks such as status report generation, meeting summarization, and action item tracking — freeing capacity for higher-value customer engagement.
- Use AI tools to capture, synthesize, and surface institutional knowledge from past projects, enabling faster onboarding, better-informed estimates, and improved delivery consistency across the PS organization.
Requirements:
- 5+ years of project management experience, with at least 2+ years in a Professional Services, consulting, or systems integration environment.
- Proven track record of delivering complex software implementation or integration projects on time and within budget.
- Strong understanding of enterprise integration concepts, iPaaS platforms, APIs, and cloud/hybrid architectures.
- Exceptional communication, facilitation, and stakeholder management skills across technical and non-technical audiences.
- Experience managing projects using both Waterfall and Agile/Scrum methodologies.
- Proficiency with project management tools such as Jira, Smartsheet, MS Project, or similar.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
- PMP certification or equivalent project management credential.
Benefits:
- An overview of our benefits can be found here.
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