Quality Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Quality Analyst managing and executing responses to quality complaints at 3M. Utilizing project management and analytical skills to enhance customer satisfaction and quality excellence.
Responsibilities:
- Managing and executing timely & accurate responses to quality complaints
- Based on business criteria even owning entire E2E customer complaints
- Utilizing project management, process improvement, customer service, and communication skills
- Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
- Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies
- Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
- Participating in efforts to develop a common global SIBG Complaint process
- Developing and leading improvements and/or solutions to work processes and tools
Requirements:
- Bachelor’s degree or higher (completed and verified before start)
- Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment
- Experience in SAP, Salesforce, CIR, Power BI, EXCEL
- Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area
- Ability to find innovative solutions to complex customer & 3M problems
- Confidence to make sound decisions in the absence of detailed instructions
- Amenable to graveyard shift schedule: 9:00 PM - 5:00 AM (Philippine Standard Time)
Benefits:
- Safety is a core value at 3M
- Freedom to explore and encourage curiosity and creativity
Similar Jobs
Analista de Atendimento, Foco em DP
Providing technical support to clients in payroll operations at Contajá. Engaging with clients via chat for inquiries regarding payroll processes and calculations.
Client Support Analyst, Accounting
Provide accounting-focused client support and guidance on reconciliations, trial balances, and statutory/ancillary filings. Log and follow up on requests, identify inconsistencies, and collaborate to ensure accurate financial reporting.
Trust and Safety Analyst
Trust and Safety Analyst supporting compliance monitoring and regulatory analysis for a digital content company. Maintaining standards and ensuring up-to-date knowledge of regulations.
Data Delivery Analyst
Data Delivery Analyst translating enterprise strategy into tactical data features for a healthcare data organization. Collaborating with BAs and managing data integration and quality projects in a fully remote role.
Business Requirements Analyst II
Mid-level Business Requirements Analyst (remote) focused on eliciting and documenting functional and technical requirements. Acts as the bridge between business stakeholders and development teams, supporting testing and incident analysis.
Cloud Analyst
Cloud Analyst supporting Cloud environments ensuring high availability and incident management at Keyrus. Collaborating with N1, N2, and N3 teams for operational excellence and improvements.
Senior Impact Analyst
Senior Analyst at Enveritas improving smallholder farmers' outcomes through data-driven interventions across farming communities. Engaging in research, program design, and impact assessment for sustainability initiatives.
Senior Business Analytics Analyst
Business Analytics Senior Analyst serving as a strategic analytics partner improving healthcare outcomes through data. Utilizing advanced analytics, AI, and clinical data for informed decision-making.
Senior SAP Vistex Analyst/Configurator – Pricing, Chargebacks, Rebates, Pharma Billing
SAP Vistex Analyst/Configurator to handle pricing, chargebacks, and rebates for pharmaceutical distributor. Utilizing Vistex solutions to align with enterprise business and IT strategic initiatives.
Senior Forecasting Analyst
Forecasting Analyst developing demand forecasting models for a diverse toy portfolio at Just Play. Collaborating with sales and supply chain teams to enhance inventory planning and product success.
Material Planning Analyst – 1st Shift
Material Planning Analyst focusing on demand planning analysis and forecasting functions for selected US clients. Join a team supportive of your career growth at GXO, a leading supply chain solutions provider.
Analyst, Master Use Licensing
Analyst overseeing master use licensing revenue processes for Warner Music Group. Researching and analyzing revenues for compliance and supporting audit teams.
Senior SAP ERP Analyst
Senior SAP ERP Analyst responsible for configuring SAP S4/HANA MM, WM, and EWM functionalities. Working remotely in the United States for Hitachi Global Air Power.
Senior Monitoring Analyst
Senior Monitoring Analyst shaping the enterprise monitoring strategy at Federated Co-operatives Limited to enhance reliability and resilience of retail systems. Collaborating with teams across Western Canada.
Senior Quality Analyst
Senior Quality Analyst responsible for end-to-end software application testing and mentoring junior team members in an Agile environment. Collaborates closely with cross-functional teams and utilizes SQL for testing.
Post Market Surveillance Analyst
Post Market Surveillance Analyst at Solventum enabling smarter healthcare solutions through regulatory compliance and data analysis. Collaborating with cross-functional teams on safety and quality initiatives.
Commercial Analyst – Aggregator
Commercial Analyst at Independence Pet Holdings supporting the end-to-end performance of the aggregator channel. Focusing on performance tracking, diagnosing gaps, and proposing data-driven solutions.
Analyst, Lean Process – Lean Six Sigma Black Belt
Lean Process Analyst responsible for implementing process improvements and reporting results to drive enterprise growth. Collaborates with leadership and teams to enhance efficiency and effectiveness.
Senior Analyst, Lean Process – Lean Six Sigma Black Belt
Senior Analyst responsible for successful implementation of improvement projects in a flexible work environment. Focused on growth and transactional process improvement across the enterprise in India.
Senior System Analyst
Senior System Analyst optimizing support processes in a global mobility platform. Collaborating with teams to improve service automation and operational efficiency.