Senior Monitoring Analyst
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Job Description
Senior Monitoring Analyst shaping the enterprise monitoring strategy at Federated Co-operatives Limited to enhance reliability and resilience of retail systems. Collaborating with teams across Western Canada.
Responsibilities:
- Define and govern the enterprise monitoring, observability, and alerting architecture across infrastructure, applications, and business services, ensuring alignment with operational, security, and business requirements.
- Lead monitoring strategy and capability evolution by evaluating emerging technologies, defining future-state observability models, and driving architectural improvements to enhance reliability and reduce risk.
- Establish enterprise alerting and on-call operating models, including alert quality standards, escalation paths, and integrations with incident response platforms to improve signal quality and response effectiveness.
- Design enterprise dashboards and service visibility models that deliver actionable operational and business insights for IT leadership, service owners, and stakeholders.
- Provide senior technical leadership through vendor evaluation and platform strategy, architectural oversight, cross-functional collaboration, and mentorship to strengthen enterprise monitoring maturity.
Requirements:
- 6-9 years of progressively responsible experience in IT Operations, monitoring, or observability-related roles.
- Bachelor’s degree in the field of computer science or related field (a combination of relevant education and experience may be considered).
- Hands-on experience administering enterprise monitoring platforms supporting infrastructure and applications.
- Working knowledge of ITIL practices, particularly Incident, Problem, and Event Management.
Benefits:
- Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
- Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
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