Quality Analyst, Spanish Speaker
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Job Description
Quality Analyst managing and executing quality complaints for 3M with project management and analytical skills. Ensuring customer satisfaction and leading improvements in quality processes.
Responsibilities:
- Managing and executing timely & accurate responses to quality complaints
- Based on business criteria even owning entire E2E customer complaints
- Utilizing project management, process improvement, customer service, and communication skills
- Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
- Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies
- Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
- Participating in efforts to develop a common global SIBG Complaint process
- Developing and leading improvements and/or solutions to work processes and tools
Requirements:
- Bachelor's degree or higher (completed and verified before start)
- Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment
- Experience in SAP, Salesforce, CIR, Power BI, EXCEL
- Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area
- Ability to find innovative solutions to complex customer & 3M problems
- Confidence to make sound decisions in the absence of detailed instructions
- Knowledge in English and Spanish language (speaking, reading, writing, and listening) are required for this role
- Amenable to graveyard shift schedule: 9:00 PM - 5:00 AM (Philippine Standard Time)
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