Regional Sales Manager, Existing Accounts
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Job Description
Regional Sales Manager at CrowdStrike, driving revenue growth in existing accounts for enterprise security software solutions. Collaborating with teams to ensure customer success and product adoption.
Responsibilities:
- Directly sells enterprise security software solutions across the breadth of the company's products and drives incremental revenue within existing customers via usage adoption, product expansion, and renewal of accounts.
- Owns the growth and retention of existing accounts by way of cross-sell and up-sell motions, prospecting new products and use cases, and identifying opportunities across the buying centers within assigned accounts by building relationships with key decision makers.
- Develops and executes a comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of CrowdStrike's solutions to customer business requirements.
- Owns the renewal forecast, negotiation, and close by identifying renewal risks and engaging stakeholders to resolve barriers to renewal.
- Coordinates with internal stakeholders in the months post initial customer close, for seamless customer hand-off and to ensure adoption of products, expansion, flexible purchasing model drawdown (e.g. Falcon Flex) and eventual renewal.
- Accountable for accurate forecasting, Net Revenue Retention (NRR), expansion quota attainment, drawdown on flexible pool models, and breadth of product adoption.
- Timely documentation within CRM / Marketing software of customer contact and activity data is required of the role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
- Promotes CrowdStrike's products, maximises brand recognition and mindshare at all levels, and publicises success stories.
- Provides customer feedback to internal stakeholders for product, systems, and process improvements.
- Work is primarily performed in the field away from home office or company office location in order to accomplish the duties of the position.
Requirements:
- Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Deep industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives.
- Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
- Complete, "big-picture" understanding of the business and technical contexts of key account opportunities.
- Driven, self-starter who exudes leadership on account set and compels others to get on board.
- Fully adept at consultative effectiveness and establishing trust with internal and external customers.
- Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products.
- BA/BS or equivalent educational background is preferred.
- Minimum 8+ years of relevant professional experience.
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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