Reseller Customer Success Manager
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Job Description
Reseller Customer Success Manager for Azuga focusing on enhancing partner experiences and success. Building relationships and guiding Reseller Partners through onboarding processes for a leading fleet management solution.
Responsibilities:
- Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships
- Advise and collaborate with other internal teams regarding Reseller challenges and requests
- Guide Reseller Partners through our Reseller onboarding and certification process
- Help to identify gaps, best practices, and inefficiencies to continuously improve service
- Proactively monitor customer health to assess churn risk
- Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey
Requirements:
- Minimum of 2 years experience in Customer Service or Account Management, Reseller experience a plus
- Excellent verbal and written communication skills with the ability to communicate effectively at all levels
- Self-driven and proactive nature, professional demeanor with strong conflict resolution skills
- CRM software experience a plus, Salesforce preferred
- AI experience a plus
Benefits:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
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