RevOps Analyst
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Job Description
Revenue Operations Analyst optimizing systems for client success and sales at Consensus. Partnering across teams to enhance data strategies and operational efficiency for revenue growth.
Responsibilities:
- Cross-Functional Tech Ownership: Own and administer the core Client Success technology stack (driven largely in HubSpot), ensuring these systems sync seamlessly with Sales and Marketing tools to maintain a unified revenue engine.
- Operational Partnership: Partner with leaders across Client Success, Sales, and Marketing to design workflows that ensure a smooth “hand-off” from closed-won deals to onboarding and long-term retention.
- Revenue Lifecycle Support: Optimize operations across the entire customer journey, focusing on onboarding and adoption while identifying expansion signals that Sales can act upon.
- Holistic Reporting: Build and maintain dashboards that provide a 360-degree view of the customer, linking CX performance metrics (retention, health) to top-line revenue goals.
- Process Engineering: Proactively identify friction points in the customer lifecycle to reduce manual work, improve data hygiene, and automate the “reneal-to-lead” feedback loop.
- Strategic Enablement: Serve as a trusted operational partner, helping all revenue-facing teams work more efficiently through smarter automation and cleaner data.
Requirements:
- Full-Lifecycle Fluency: A strong understanding of the “leads-to-renewals” journey, including specific expertise in CS metrics (GRR, NRR, NPS) and how they impact company-wide revenue.
- Systems Thinking: The ability to translate complex business needs into scalable system requirements that don’t just solve a CS problem, but improve the overall revenue process.
- Data Integrity Mindset: Exceptional analytical skills with a focus on how data moves between different platforms– ensuring no information is lost between Sales and Client Success.
- Collaborative Approach: Proven ability to work across departments and communicate technical solutions to non-technical stakeholders in Sales, Marketing, and Finance.
Benefits:
- Health & Wellness: Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
- Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
- Retirement Ready: Secure your future with our 401(k) plan featuring company-matching contributions.
- Family First: We offer paid parental leave, so you can prioritize what matters most—your family.
- Work-Life Balance: Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
- Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
- Flexible Work Options: Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
- Grow with Us: Participate in our professional development program to expand your skills and advance your career.
- Give Back: Make a difference in your community with two paid volunteer days each year at a charity of your choice.
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